Salesforce Developer

Essential Job Functions

• Lead and implement the development lifecycle and roll-out process for all Salesforce.com updates, changes and initiatives organization wide with a high degree of quality and accuracy.
• Actively collaborate with IT group team members to explore more uses and potential options for further development and leverage for efficiencies within our custom Salesforce application.
• Collaborate with key stakeholders on the design, plan, and implementation of these customized features.
• Maintain an in-depth understanding of the purpose and role of each of ISYS’ divisions and its general business model and collaborate with other IT team members to make proactive assessments and recommendations for routine automation and maintenance to improve efficiency.
• Aid in troubleshooting and resolving user issues for Salesforce.com by performing extensive root cause analysis to prevent re-occurrence of defects and direct them to responsible groups.
• Create and/or update Requirement, Process, Functional, and Technical documentation.
• Provide advice and assistance to others in the department on Salesforce administration tasks.
• Collaborate to manage Salesforce related software, application, and integrations.
• Perform data quality audits, manage deduplication processes, and support data governance initiatives.
• Monitor and report on platform performance, user adoption, and project progress using dashboards, analytics tools, and stakeholder feedback.
• Manage and routinely test organization’s storage, backup and retrieval systems, and strategy in relation to Salesforce.com.
• Continuously maintain a self-directed and company directed educational plan which enables a consistent forward focused outlook and ensures ISYS stays informed of current trends and industry advancements affecting its web and related platforms.
• Retains current job knowledge by participating in education opportunities hosted by Salesforce and other parties, researching new technologies, subscribing to relevant professional publications, and proactively continuing to expand Salesforce and web development related knowledge.
• Proactively research and recommend new applications and designs that could be useful in ISYS’ platforms.
• Provide assistance with special assignments as requested by Executive Management.

Knowledge, Skills and Abilities

• Demonstrated ability to code in APEX and HTML/CSS.
• Experience in developing scalable Lightning Web Components (LWC).
• Advanced knowledge and experience with Salesforce cloud development environment, including but not limited to: APEX triggers, Salesforce Flow, Process Automations, Validation Rules, Formulas, SOQL, and Visualforce.
• Experience with Salesforce DX, VS Code, and CLI tools.
• Understanding of security best practices including OAuth, SSO, and permission models.
• Experience with Agile methodology and tools like Jira or Azure DevOps.
• Hands-on experience in third-party API integration (REST, SOAP) with Salesforce.com.
• Familiarity with Salesforce applications (AppExchange) and integrations.
• General understanding and ability to apply ISYS’ practices, policies, protocols, procedures, and philosophies in all areas.
• Strong reading and writing with excellent understanding of the English language, grammar, and punctuation.
• Strong interpersonal and communication skills.
• Demonstrated ability and willingness to maintain courteous and professional relationships with vendors, customers, and colleagues.
• Close attention to detail to ensure accuracy of data.
• Demonstrated knowledge and understanding of ISYS’ operations, history, brand and values.
• Honest and open in communication, with a willingness to bring innovative ideas to ISYS’ management staff.
• Trustworthiness in all areas.
• Able to design and configure security/sharing rules, permission sets, field level security, record level security, roles, and profiles.
• Demonstrated ability to work autonomously, collaboratively, and collegially, with minimal supervision.
• Ability to organize multiple concurrent work assignments and establish priorities.
• Ability and willingness to work evening or weekends on occasion or in emergencies.

Tools and Technologies

• Salesforce DX, Lightning Web Components (LWC), Apex, Visualforce, GitHub, SOQL, REST/SOAP APIs, JavaScript, HTML, CSS, Jira, VS Code