Salesforce Delivery Manager

About the role

Slalom is seeking a talented, self-starting Salesforce Delivery Manager to lead large, complex, enterprise multi-workstream projects with a focus on quality assurance, strong client relationships, and demonstrated thought leadership. You will define project delivery roadmaps, manage projects with multiple workstreams, and build strong partnerships with clients. Providing strong agile leadership early in the product lifecycle is key to driving productivity and effectiveness.

Responsibilities

• Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process.
• Understand the client’s strategic direction and apply it to project team-specific outcomes.
• Act as Scrum Master or Agile Coach.
• Serve as the functional and subject matter authority for the solution being developed for the client.
• Work with the Product Owner to define the product by identifying requirements and ensuring user stories effectively communicate the Product Owner’s requirements.
• Collaborate with engineering teams to define and validate the technical approach, strategy, and deliverables for the project.
• Estimate effort at varying levels (e.g., high level, work package level) using various techniques.
• Proactively handle issues and mitigate risk.
• Build client knowledge and credibility quickly.
• Lead, facilitate, and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes.
• Identify potential people-side risks and anticipated points of resistance, developing specific plans to mitigate and address concerns.
• Assure delivery quality and the successful completion of the project.
• Manage the scope, risks, timeline, budget, and resources.
• Serve as the main point of contact working with project leadership on the client side.
• Create and manage project work and delivery plans.
• Drive resolutions to decisions and risk mitigation; track project risks, issues, and clear impediments.
• Create mitigation plans and escalate as necessary.
• Ensure scope is completed per what is contracted and changes are flagged and estimated.
• Manage scope change discussions and negotiation, driving to final decision.
• Communicate project status and the impacts of risks and delays.
• Ensure technical and business resources on the client side have a clear understanding of project status, risks, issues, and their impacts.

Requirements

• Bachelor’s Degree or equivalent industry experience.
• 5+ years of experience in Agile Software delivery as a Project, Product, or Program Manager, preferably leading large complex multi-integration, multi-cloud, multi-workstream, and UX projects.
• Salesforce Certified Admin or other Salesforce certifications (highly preferred).
• Prior Consulting Experience (highly preferred but not required).
• Experience in all phases of product, software, and testing lifecycles.
• Demonstrated strong knowledge in software delivery: Agile, Scrum, Kanban, SAFe, XP, and Lean.
• Experience leading large, multi-workstream Salesforce projects with remote teams required.
• Experience managing solution delivery of one or more Salesforce Capability Clouds: Data Cloud, Marketing Cloud, Health Cloud, Public Sector, Commerce, Loyalty, MuleSoft, etc. (highly preferred).
• Familiarity with business applications such as Confluence, Jira, MS Project, and Microsoft Office suite.
• Client relationship management and client consulting skills.
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• Adaptable self-starter who is skilled at creating structure in ambiguous environments.
• Strong investigative, analytical, and interpersonal communication skills, with the ability to work independently or as part of a team.
• Strong leadership skills, including a history of growing leadership responsibility and career growth in process improvement.
• Excellent verbal and written communication skills with audiences of all levels.
• Ability to actively identify risks and drive action to mitigate and resolve issues.
• Aptitude for embracing challenging situations and solving complex problems.
• Strong organizational skills and the capability to interpret and handle a vast array of information.
• Background in large integration projects with multiple 3rd party vendors.

Benefits

• Meaningful time off and paid holidays.
• Parental leave.
• 401(k) with a match.
• A range of choices for highly subsidized health, dental, & vision coverage.
• Adoption and fertility assistance.
• Short/long-term disability.
• Yearly $350 reimbursement account for any well-being-related expenses.
• Discounted home, auto, and pet insurance.

Pay

Slalom is committed to fair and equitable compensation practices. For this role, the targeted base pay salary ranges are:

• Boston, New York City, Washington DC:
  • Senior Consultant: $141,000-$173,000
  • Principal: $174,000-$213,000
• All other locations:
  • Senior Consultant: $130,000-$159,000
  • Principal: $160,000-$195,000

In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.