Salesforce Delivery Manager

About the Role

Slalom is seeking a talented, self-starting Salesforce Delivery Manager to lead large, complex, enterprise multi-workstream projects. You will focus on quality assurance, strong client relationships, and demonstrated thought leadership. Your role includes defining project delivery roadmaps, hands-on management of projects with multiple work streams, and building strong partnerships with clients. Providing strong agile leadership early in the product lifecycle is key to driving productivity and effectiveness.

Responsibilities

• Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process.
• Understand the client’s strategic direction and apply it to project team-specific outcomes.
• Act as Scrum Master or Agile Coach.
• Serve as the functional and subject matter authority for the solution being developed for the client.
• Work with the Product Owner to define the product by identifying requirements and ensuring user stories effectively communicate the Product Owner’s requirements.
• Collaborate with engineering teams to define and validate the technical approach, strategy, and deliverables for the project.
• Estimate effort at varying levels (e.g., high level, work package level) using various techniques.
• Proactively handle issues and mitigate risk.
• Build client knowledge and credibility quickly.
• Lead, facilitate, and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes.
• Identify potential people-side risks and anticipated points of resistance, developing specific plans to mitigate and address concerns.
• Assure delivery quality and the successful completion of the project.
• Manage the scope, risks, timeline, budget, and resources.
• Serve as the main point of contact working with project leadership on the client side.
• Create and manage project work and delivery plans.
• Drive resolutions to decisions and risk mitigation.
• Track project risk, issues, and clear impediments; create mitigation plans and escalate as necessary.
• Ensure scope is completed per what is contracted and changes are flagged and estimated.
• Manage scope change discussions and negotiation, driving to final decision.
• Communicate project status and the impacts of risks and delays.
• Ensure technical and business resources on the client side have a clear understanding of project status, risks, issues, and their impacts.

Requirements

• Bachelor’s Degree or equivalent industry experience.
• 5+ years of experience in Agile Software delivery as a Project, Product, or Program Manager, preferably leading large complex multi-integration, multi-cloud, multi-workstream, and UX projects.
• Salesforce Certified Admin or other Salesforce certifications (highly preferred).
• Prior Consulting Experience (highly preferred but not required).
• Experience in all phases of product, software, and testing lifecycles.
• Demonstrated strong knowledge in software delivery: Agile, Scrum, Kanban, SAFe, XP, and Lean.
• Experience leading large, multi-workstream Salesforce projects with remote teams required.
• Experience managing solution delivery of one or more Salesforce Capability Clouds: Data Cloud, Marketing Cloud, Health Cloud, Public Sector, Commerce, Loyalty, MuleSoft, etc. (highly preferred).
• Familiarity with business applications such as: Confluence, Jira, MS Project, and Microsoft Office suite.
• Client relationship management and client consulting skills.
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• Adaptable self-starter who is skilled at creating structure in ambiguous environments.
• Strong investigative, analytical, and interpersonal communication skills, with the ability to work independently or as part of a team.
• Strong leadership skills, including a history of growing leadership responsibility and career growth in process improvement.
• Excellent verbal and written communication skills with audiences of all levels.
• Ability to actively identify risks and drive action to mitigate and resolve issues.
• Aptitude for embracing challenging situations and solving complex problems.
• Strong organizational skills and the capability to interpret and handle a vast array of information.
• Background in large integration projects with multiple 3rd party vendors.

Benefits

• Meaningful time off and paid holidays.
• Parental leave.
• 401(k) with a match.
• A range of choices for highly subsidized health, dental, & vision coverage.
• Adoption and fertility assistance.
• Short/long-term disability.
• Yearly $350 reimbursement account for any well-being-related expenses.
• Discounted home, auto, and pet insurance.

Pay

Slalom is committed to fair and equitable compensation practices. The targeted base pay salary ranges for this role are:

• Boston, New York City, Washington DC:
  • Senior Consultant: $141,000-$173,000
  • Principal: $174,000-$213,000
• All other locations:
  • Senior Consultant: $130,000-$159,000
  • Principal: $160,000-$195,000

In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors.