Salesforce CPQ Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We enhance customer experiences and drive sustained growth and customer value creation and capture through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to solve the biggest problems affecting customers, partners, constituents, and the workforce.

About the role

A Manager works within an engagement team and is responsible for identifying the organization's needs, breaking down large-scale projects into manageable tasks, selecting IT products based on cost-benefit analysis, agreeing on plans with clients, and overseeing progress. They produce documents to monitor progress, ensure project quality, and advise clients on managing future IT needs. Managers also mentor and coach staff, contribute to sales activities, and develop eminence through writing papers or presenting at conferences.

Responsibilities

• Client Management: Manage day-to-day interactions with senior clients and sponsors.
• Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions. Responsibilities include:
  • Managing teams in identifying business requirements, functional design, and process design (including scenario design and process flow mapping).
  • Overseeing user story development, prototyping, testing, data migration, cutover preparation, training, and defining support procedures.
• Business Development: Develop and maintain contact with top decision-makers at key clients; organize and drive pursuit teams; lead aspects of proposal development; contribute to proposal scope and pricing strategies.
• People Development: Act as a resource coach; provide input into staffing processes; participate in staff recruitment and retention; provide leadership and support for delivery teams.

Skills

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to mentor and provide clear guidance to others.

Qualifications

• Minimum of eight (8) years of consulting or industry experience.
• Minimum of six (6) years of experience managing Lead-to-Cash (CPQ/CLM/Billing) implementations in at least two of the following technologies: Salesforce CPQ and Billing, Vlocity CPQ, Pros and PriceFX, or Oracle CPQ.
• At least six (6) years of experience working with the Lead-to-Cash business process (Lead, Opportunity, Quote, Contract, Order, Billing, Revenue Recognition) and supporting technologies.
• Ability to travel up to 50% on average, based on client and industry needs.
• Limited immigration sponsorship may be available.
• Bachelor's degree (BS or BA).

• Preferred:
• Master's or advanced degree in a specialized area.
• Desire to learn additional in-demand CPQ/CLM platforms.
• Experience carrying a business development quota for consulting work, ramping up pursuit teams, and leading business development pursuits end-to-end.
• Salesforce Sales, CPQ, and Service certified; Apttus CPQ certified; Vlocity Certified.
• Experience implementing other CRM platforms (SAP CRM, Oracle, Salesforce.com, Microsoft Dynamics) or CPQ/CLM technologies (Pros, PriceFX) and experience with emerging Lead-to-Cash tools (RightRev, LogikIO).
• Proficient in all phases of the Application Development Lifecycle.

Pay

The wage range for this role is $134,500 to $265,100, taking into account factors such as skill sets, experience, training, licensure, certifications, and business needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on individual and organizational performance. You may also be eligible to participate in a discretionary annual incentive program, subject to program rules, where awards depend on various factors including performance.