Salesforce Consultant

About the Role

We are seeking a Salesforce Consultant to work with payer clients across the full implementation lifecycle: requirements gathering, solution design, configuration, and delivery for projects including but not limited to Health Cloud, Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud. You will serve as a subject matter expert helping to guide client teams as they navigate Salesforce implementations and optimization efforts.

What You'll Do

• Gather and translate payer business requirements into Salesforce solutions
• Design and configure using standard platform capabilities first, flagging technical debt risks and knowing when custom development is warranted
• Lead client-facing working sessions, workshops, and demos
• Document Salesforce solutions clearly and thoroughly
• Partner with client to ensure seamless workflows across related third-party applications
• Mentor and coach client analysts to develop Salesforce knowledge
• Serve as a subject matter expert for client operations teams, drawing on prior experience and analysis of current workflows to provide best practice recommendations
• Build and maintain project tools and templates

Minimum Requirements

• 3+ years hands-on Salesforce implementation experience
• Minimum of 3 active Salesforce Certifications, Platform Administrator must be one of them. Health Cloud Accredited Professional highly preferred
• Healthcare domain experience - payer preferred (member management, care coordination, provider relations)

What We're Looking For

• Comfortable owning your work independently in a lean, fast-moving consulting team
• Ability to scope and negotiate implementation work according to budget and timeline
• Comfort making configuration decisions quickly with incomplete information
• Strong communicator who can translate between technical teams and health plan business stakeholders
• Curious about AI and eager to apply emerging tools to real healthcare operations challenges