Salesforce Consultant

About the role

The Salesforce Administrator consulting role is an exciting position in one of the fastest-growing segments of AMEND. You will be involved in implementing and customizing Salesforce solution projects that include the Sales Cloud (CRM) and integrations with other client systems like eCommerce sites and databases. This role involves handling basic administrative functions, automating processes, assisting with implementation standards, responding to client inquiries, leading discovery workshops, and providing administrative guidance.

Responsibilities

• Implement and customize Salesforce solution projects involving the Sales Cloud and integrations with other client systems
• Handle basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks
• Gather detailed requests for improvements or changes to the system, prioritize needs, and implement these changes as appropriate
• Automate processes using Salesforce tools such as Flow, approval processes, and validation rules
• Aid in setting Salesforce implementation standards in client projects
• Respond to a variety of broad questions and concerns from client management regarding project requirements, providing expertise in technical standards and conditions
• Communicate the status of client requests and determine the feasibility of projects, while documenting findings and actions
• Lead discovery workshops and detailed functional design meetings
• Provide administrative guidance and translate business process requirements to developers as needed
• Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
• Complete relevant client website administrative work as needed

Requirements

• Expertise within Sales Cloud (CRM) and (preferred) Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, and Custom Cloud
• (Preferred) Salesforce Administrator Certification or equivalent Salesforce experience
• (Preferred) Ability to triage code such as SOQL Queries, Apex, and LWC/JavaScript
• Detailed knowledge of Custom Report types and reporting/dashboards in Lightning experience
• Ability to work with cross-functional Agile Scrum teams to maintain and enhance Salesforce capabilities
• Ability to write user stories and acceptance criteria
• Experience with Data Management within Salesforce to import and export data
• Ability to travel as needed to meet client requirements

Qualifications

• Expertise within Sales Cloud (CRM) and (preferred) Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, and Custom Cloud
• (Preferred) Salesforce Administrator Certification or equivalent Salesforce experience
• (Preferred) Ability to triage code such as SOQL Queries, Apex, and LWC/JavaScript
• Detailed knowledge of Custom Report types and reporting/dashboards in Lightning experience
• Ability to work with cross-functional Agile Scrum teams to maintain and enhance Salesforce capabilities
• Ability to write user stories and acceptance criteria
• Experience with Data Management within Salesforce to import and export data
• Ability to travel as needed to meet client requirements

Skills

• Expertise within Sales Cloud (CRM) and (preferred) Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, and Custom Cloud
• (Preferred) Salesforce Administrator Certification or equivalent Salesforce experience
• (Preferred) Ability to triage code such as SOQL Queries, Apex, and LWC/JavaScript
• Detailed knowledge of Custom Report types and reporting/dashboards in Lightning experience
• Ability to work with cross-functional Agile Scrum teams to maintain and enhance Salesforce capabilities
• Ability to write user stories and acceptance criteria
• Experience with Data Management within Salesforce to import and export data
• Ability to travel as needed to meet client requirements

Benefits

• Competitive pay and bonus
• Continued education and individual development plans
• Unlimited Vacation
• Full Health, Vision, Dental, and Life Benefits
• Paid parental leave
• PTO for your Birthday
• 3:1 charity match

Pay

Competitive pay and bonus

Schedule

Flexible schedule to accommodate client needs