Salesforce Consultant

About the role

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

The Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Responsibilities

As a Consultant on the Sales & Service team supporting Salesforce programs, you will partner with business and clinical/operations stakeholders to translate patient and provider support needs into scalable Salesforce solutions. You will be responsible for eliciting and documenting business requirements, managing requirements through delivery, and driving functional design across patient support workflows.

Qualifications

Required:

• 2+ years of consulting and/or industry experience
• 2+ full life-cycle Salesforce implementations
• Expertise in at least one Salesforce cloud: Sales Cloud, Service Cloud, Experience Cloud, or Health Cloud
• Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred:

• Salesforce certifications
• Experience in one or more industries such as Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media
• Experience presenting