Salesforce Communications Cloud Solution Architect

About the Role

The Solution Architect is a key member of our project team, ensuring smooth and efficient implementation and integration between technical and functional system requirements. This role provides consultative advice to customers, best practices, and process methodologies to create solutions that best meet client needs. As a Solution Architect in our Consulting Practice, you will work with Salesforce Communications Cloud, Vlocity CPQ, Sales & Service Cloud, Media Cloud, Data360/Data Cloud, Revenue Cloud, and other Salesforce products, including managed package solutions.

Responsibilities

• Guide customers through the design and implementation of Salesforce solutions as a key project contributor.
• Engage customer stakeholders to understand desired business outcomes and define success criteria.
• Articulate the value of recommended solutions and approaches to customer stakeholders.
• Lead discovery and requirements refinement sessions to uncover business, functional, and technological requirements; synthesize requirements into clear user stories and solution design documentation.
• Perform fit-gap analysis for Salesforce functionality and client requirements.
• Explain Gold Standard feature solutions and collaborate with customers to build processes around standard functionality.
• Manage deployments of metadata and record-based configuration components.
• Design elegant, innovative Salesforce solutions involving configuration, complex data models, external integration, business process automation, and custom functionality.
• Draft custom development specifications and manage delivery and testing by Development resources.
• Iterate on solutions through a Build/Test/Review cycle with the customer Product Owner.
• Develop training curriculum and deliver training sessions to end users.
• Work with a Silverline Project Manager to manage projects to scope, budget, and timeline expectations.

Requirements

• 5+ years of client-facing consulting experience within the Salesforce ecosystem.
• 3+ years of experience as a Salesforce Solution Architect.
• 3+ years implementing Vlocity CPQ and/or Communications Cloud.
• 3+ years implementing Sales & Service Cloud.
• CPQ experience related to complex order orchestration (MACDs); experience with Pega and TMF-based design is a plus.
• Experience integrating Salesforce with MuleSoft, Open API, Pega, or Kafka.
• Industry expertise in High Tech, Communications, Media & Entertainment, or retail.
• Proficient writing skills for producing functional specifications documentation.
• Outstanding communication skills with both internal teams and clients.
• Comfortable with a fast-paced, high-performance environment.
• Self-starter, ambitious, flexible, and team-oriented.
• Salesforce Certifications required.
• Experience with release management tools such as Gearset, Copado, or AutoRabit is a plus.
• BA/BS degree or equivalent work experience; MBA is a plus.

Qualifications

• Demonstrated functional and technical knowledge implementing Salesforce Solutions.
• Salesforce product expertise, including Communications Cloud, Vlocity CPQ, Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience working as a trusted advisor in consultative client engagements.
• Experience working with large teams within a structured project methodology framework.
• Understanding of and experience with user-centered design concepts.
• Willingness to obtain Salesforce certifications upon request.
• Salesforce or industry-related certifications strongly desired.

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital experiences to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments, enabling businesses to stay ahead in a changing world.

Pay

Salary range: $80,500 to $157,500.