Salesforce Business Systems Analyst (Hybrid)
Position Summary
Are you a strong communicator who likes to think critically? Join our Life Sciences team as a Business Systems Analyst who serves as an important liaison between various internal departments and IT, leading the development and implementation of systems enhancements and changes. In this role, you will lead training to support new software implementation and drive the ongoing adoption. You will also provide ongoing technical and process support and assist with the development and testing of software changes.
Location: *This is a hybrid position, must be within a commutable distance to Mentor, Ohio with expectation to be on-site 2-3 days per week. This role is not eligible for Visa Sponsorship or H1B Transfer.
What You'll Do
- Interact with all levels of the Life Sciences Service Business to identify system bugs and enhancements, including writing requirements documents, user stories, functional documentation and business process documentation, to ensure positive user experience.
- Work with Operation Managers and IT Business Relationship Manager to identify process and system enhancements to meet business needs, including acting as the IT liaison.
- Aid with the development, testing, and communication of system releases and upgrades.
- Maintain and deliver user training to support new systems enhancements or system implementation and support ongoing adoption.
- Exhibit a commitment to the shared values of Customer Satisfaction and Continuous Improvement through ensuring defect-free workmanship, assisting others to meet the customer’s needs, searching for efficient and effective ways to reduce waste, being active and accountable for customer satisfaction, and satisfying the customer’s needs with a sense of urgency.
Required
- Bachelor's Degree required
- Minimum of 3 years related Salesforce experience required
- Experience with functional requirements, process documentation for system enhancements and writing user stories preferred
- Salesforce Certified Business Analyst or other Salesforce certification preferred
- Understanding of Salesforce Field Service functionalities (scheduling, Mobile, Dispatch Console, Assets, Work Orders) preferred
- 2 years of analysis-related or project management experience preferred
- Experience with Jira is helpful
Skills & Abilities
- Ability to analyze and map complex field service workflows
- Strong communication, problem solving, collaboration, critical thinking, and stakeholder management skills
- Proficiency with Microsoft Office products and Oracle (or similar ERP system)
- Strong organization, planning, and analytical skills
- Demonstrates initiative and adaptability, and develops innovative solutions to problems
- Builds and maintains positive relationships with internal and external customers
What STERIS Offers
- Market Competitive Pay
- Extensive Paid Time Off and (9) added Holidays
- Excellent Healthcare, Dental and Vision Benefits
- Long/Short Term Disability Coverage
- 401(k) with a company match
- Tuition Reimbursement and continued education programs
- Excellent opportunities for advancement in a stable long-term career
STERIS Benefits
Click here for a complete list of benefits.
Contact Information
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
About STERIS
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.