Business Systems Support Analyst

HonorVet Technologies is a Service Disable Veteran-Owned IT staffing firm, ISO 9001, and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring. I came across your profile, and something stood out. Job Title: Business Systems Support Analyst Job Location: Aliso Viejo, CA Job Duration: 12 Months Vertical Description:The Business Systems Support Analyst provides Tier‐2 support across multiple enterprise and SaaS business systems operating in a GxP‐regulated environment.This role is responsible for ensuring system stability, data integrity, and compliant operations while enabling efficient business processes.The ideal candidate is a strong problem solver and generalist who is comfortable supporting multiple systems, working through incidents, requests, and changes, and operating within validated processes.This role partners closely with business users, vendors, Quality/Validation, and IT teams. Requirements: Business Systems SupportProvide support for multiple business systems (e.g., ERP, CRM, regulated SaaS platforms)Troubleshoot issues across applications, integrations, data flows, and user accessResolve incidents and service requests through ITSM tools (e.g., ServiceNow)Perform basic system configuration, data corrections, and access management within approved procedures Coordinate with vendors and internal SMEs for escalations and complex issues GxP & Compliance ResponsibilitiesSupport systems operating in GxP regulated environmentsManage system changes in compliance with SDLC and GxP policiesEnsure data integrity, auditability, and access controls are maintainedParticipate in audits and inspections by providing logs, evidence, and documentationPartner with Quality, Validation, and IT Security teams on regulated changes Process & Knowledge ManagementCreate and maintain knowledge base articles, SOPs, and troubleshooting documentationContribute to standardization and continuous improvement of support processesSupport release activities, patching, and controlled deployments as needed Required Qualifications 3+ years of experience in business systems or application support Experience supporting systems in a GxP regulated environment (e.g., life sciences, med device, pharma)Understanding of validation concepts (IQ/OQ/PQ) and risk-based validationFamiliarity with incident management, change management and audit readinessStrong troubleshooting and analytical skillsAbility to support multiple systems simultaneously and manage competing prioritiesStrong written and verbal communication skills Preferred Qualifications:Experience supporting Veeva Platform VaultsExperience supporting ERP, CRM, or other regulated SaaS platformsExperience with integrations (APIs, middleware, iPaaS) from a support perspectiveExperience working with electronic records / electronic signatures (21 CFR Part 11)Prior participation in internal or external auditsExperience working with vendors and managed service providers Key Competencies:Systems thinking and end‐to‐end process awarenessCalm, structured approach to incident responseComfort operating within SOPs and controlled environmentsAbility to explain technical issues to non‐technical usersDocumentation‐first mindsetBachelor's degree in Information Systems, Computer Science, Engineering, Life Sciences, or a related field or equivalent practical experience supporting business systems in a regulated environment.Coursework or formal training related to: · Information Systems or Business Systems · Computer Science or Engineering fundamentals · Quality Systems, Validation, or Compliance Continuing education or certifications related to: · IT Service Management (ITIL or equivalent) · GxP, 21 CFR Part 11, or regulated systemsEnterprise applications (ERP, CRM, or SaaS platforms).If you are interested, feel free to reach out to me directly at [suraj.kumar@honorvet.com].