Salesforce Business Systems Analyst

About the role

The Business Systems Analyst supports cross-organizational, complex systems. The role determines areas for support and improvements, collects, analyzes, and evaluates business and users' needs across systems, and proposes technical solutions. They work closely with business and technical teams to define key processes, requirements, and system integrations across the enterprise.

Responsibilities

• Collaborate with business and technical stakeholders to develop and document functional and technical requirements for integration projects.
• Support analysis and enhancement of CRM systems (e.g., Salesforce), including requirements definition, data analysis, and integration with enterprise platforms.
• Lead work streams within projects of significant size or impact.
• Translate business rules and requirements into process workflows, charts, models, and technical specifications.
• Proficient in documenting current and future state business workflows using computer-based workflow diagram software (Visio, Miro, Draw.io, etc.).
• Develop subject matter expertise in foundational data, application, and platform functionality and features.
• Conduct analysis of system issues and propose technical solutions.
• Provide direction, prioritization, and refinement of the backlog for product(s) as assigned; may work as a product owner for a solution or scrum team.
• Clarify questions from the development/QA teams regarding the intended usage of enhancements and software, and the definition of business terms and processes.
• Facilitate effective communication between business stakeholders and scrum teams to ensure alignment and understanding of project or enhancement goals.
• Maintain project documentation, including but not limited to user stories, functional requirements, meeting minutes, and solutions for defects.
• Work closely with QA teams to ensure systems are built and configured to requirements and design specifications and participate in the development of the test plan and test cases.
• Maintain support documentation and assist with training business and technical support teams on new/revised functionality.
• Investigate issues that are escalated by Tier 1 and Tier 2 teams, engage the right teams and provide guidance on corrective actions.
• Key partner in communications for project stakeholders and project managers, assist with the development of content and delivery of project communications and aid in stakeholder management.
• Effectively document business and system information, evaluate current business processes and compile objectives for streamlining business procedures.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Bachelor's Degree in Information Technology or related field
• 1-3 years experience as a business systems analyst or related role
• Hands-on experience supporting or analyzing CRM systems (Salesforce preferred), including understanding of data structures, workflows, and system integrations
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) required; programs including Microsoft SQL Server Management Studio a plus
• Proficient in data analysis and reporting tools
• Excellent interpersonal skills and solid communication with all levels of management
• Willing to take initiative to identify and anticipate improvement opportunities and make recommendations for implementation
• Must be able to manage multiple assignments simultaneously and have strong organizational and prioritization skills
• Outstanding written and verbal communication skills; emphasis on exceptional listening skills
• Attention to detail and accuracy
• Self-directed and motivated
• A curious mind, strong critical thinking skills, and a continuous drive to expand and learn for the future
• A bias for action with the ability to adapt quickly with a positive attitude toward change
• Demonstrates effective time management skills and ability to meet deadlines
• Strong commitment to customer service

Qualifications

• Relevant certifications, such as CCBA (Certification of Capability in Business Analysis), are advantageous but not required

Skills

• Proficiency in data analysis and reporting tools
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Attention to detail and accuracy
• Self-motivation and a proactive approach to problem-solving
• Effective time management and ability to meet deadlines
• Strong commitment to customer service
• Knowledge of Salesforce and other CRM systems

Benefits

• Salary Range: $80,170 - $105,000 annually
• Annual discretionary bonus up to 10% of base salary
• Paid time off based on hours worked up to 112 hours per year to start
• 401(k) plan with matching contributions up to 4%
• Comprehensive medical, dental, and vision benefits
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

Pay

Salary Range: $80,170 - $105,000 annually, depending on experience.

Schedule

Hybrid schedule: Work in SanMar's Eastpointe office in Issaquah, WA on Tuesday through Thursday each week, with occasional additional days based on business needs. Standard working hours are 8:00-5:00 PST. Periodic travel may be required.

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) plan with matching contributions up to 4%
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

Company Culture

SanMar is an Equal Opportunity Employer. We believe in diversity and inclusion, and we welcome applications from individuals who identify with various ethnicities, genders, and superpower statuses. We are committed to creating a workplace where everyone feels valued and respected.

Application Instructions

To apply for this position, please visit our careers page and submit your resume and cover letter.