Salesforce Business Systems Analyst

Position Overview

Key Responsibilities

Required Qualifications

Preferred Qualifications

IIBA Certification

Work Environment

• Lead complex cross-departmental requirement gathering, analysis, and system design using Salesforce best practices.
• Collaborate with technical and business teams to deliver scalable Salesforce solutions that meet organizational goals.
• Organize and document user requirements, workflows, and process improvements using SMART criteria.
• Create and manage Salesforce user roles, profiles, and permissions.
• Evaluate existing processes and recommend improvements.
• Translate business needs into technical requirements.
• Resolve complex system issues.
• Evaluate existing processes and recommend improvements.
• Support agile teams in backlog refinement and sprint planning.

• Associate's degree or equivalent education and work experience.
• Minimum 3 years of experience as a Business Systems Analyst in an agile environment.
• Strong Salesforce expertise, including data models, workflows, integrations, and architecture design.
• Experience in creating and managing Salesforce user roles, profiles, and permissions.
• Knowledge of Microsoft SQL Server, queries, and reporting.
• Experience working with healthcare regulations such as HIPAA, HITECH, and CMS guidelines.
• Ability to evaluate existing processes and recommend improvements.
• Strong communication skills to translate business needs into technical requirements.
• Demonstrated leadership in resolving complex system issues.
• Experience integrating Salesforce with third-party systems (EHRs, billing platforms, etc.).
• Experience using LEAN methodologies to improve business processes.

• Experience with healthcare or health insurance environments.
• Experience with Facets or similar healthcare platforms.
• Proven track record of supporting agile teams in backlog refinement and sprint planning.

IIBA certification required upon hire.

100% remote position available in Washington, Oregon, and California. Full-time, no relocation assistance, no visa sponsorship. Occasional travel may be required.