Salesforce Business Administrator

Location: Radnor, PA (Airgas headquarters) – Management. Remote position. Must have work authorization to work in the U.S. without sponsorship.

About the role

The Salesforce Business Administrator is a junior-level role focused on system administration, including user management and the creation of reports and dashboards. This position involves managing the Support Cases Ticketing system to ensure timely resolution of business inquiries, analyzing complex requests, and collaborating with the Salesforce team to implement effective solutions. This is an entry-level position with direct contact with Salesforce users, prioritizing user satisfaction.

Responsibilities

• Review, analyze, and resolve general business user issues and questions.
• Perform thorough business and system analysis, clear and precise documentation, and end-user communication.
• Resolve business support tickets in a timely manner.
• Work with internal customers and business users to understand business requests and needs.
• Interface with Salesforce teams and collaborate with counterparts in Business and IT.
• Generate reports and dashboards.
• Backup Salesforce Administration with other support tickets, such as user maintenance.
• Write standard SOQL queries and perform data import mapping to support projects and saved search requests.

Requirements

• Associate degree or equivalent experience.
• 0-2 years of Salesforce Administrator experience.
• Advanced proficiency in Google Workspace (Sheets, Docs, Slides) and Microsoft Project/Visio or equivalent.
• Strong understanding of the Salesforce platform, with the ability to build reports, dashboards, and manage users.

Qualifications

• Bachelor’s Degree preferred, particularly in Business Administration, Information Systems, Computer Science, or a related field with a focus on CRM systems.
• Strong understanding of Salesforce best practices and functionality.
• Salesforce Certification is preferred but not required.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Up to 14-week paid childbirth benefits for growing families.
• 401(k) Retirement Plan with company match.
• Tuition Assistance and discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.
• Paid Holidays, Vacation, Sick time, Floating Holidays, Jury Duty, and Funeral/Bereavement leave.
• Employee Assistance Program (EAP) and pre-tax commuter transportation benefit.
• Benefits start after 30 days of employment.

Pay

$60,000–$70,000 annually.