Salesforce Administrator (Onsite)

About the Role

Join an Award-Winning Personal Injury Law Firm where technology is a strategic advantage. The Ward Law Group's mission is Changing Lives. One Client at a Time. We are a collaborative, fast-paced, and high-accountability culture where technology, innovation, and continuous improvement drive exceptional results for our clients. Every team member is empowered to solve complex business challenges, improve processes, and contribute to the continued growth and success of the firm.

Responsibilities

• Administer Salesforce and Litify including users, profiles, roles, permission sets, security, and licensing.
• Configure and maintain Flows, validation rules, custom objects, page layouts, record types, reports, dashboards, and automation.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Optimize legal workflows and improve operational efficiency using Salesforce best practices.
• Develop dashboards and KPIs that provide leadership with real-time business insights.
• Monitor system performance, troubleshoot issues, and resolve user support requests.
• Maintain data quality, governance, and security standards.
• Support Salesforce integrations with third-party applications.
• Coordinate system upgrades, releases, testing, and deployment activities.
• Create user documentation, SOPs, and training materials.
• Conduct end-user training and drive Salesforce adoption across departments.
• Recommend new Salesforce functionality that improves productivity and scalability.
• Collaborate with IT, Operations, and Leadership on strategic technology initiatives.

Performance Expectations

• Maintain a highly reliable Salesforce and Litify environment.
• Improve workflow automation and reduce manual processes.
• Deliver accurate dashboards and reporting for leadership.
• Resolve support tickets within established service levels.
• Maintain high levels of user satisfaction and platform adoption.
• Improve data quality and system performance.
• Successfully manage multiple projects while meeting deadlines.

Required Qualifications

• Minimum 5 years of hands-on Salesforce Administration experience.
• Current Salesforce Administrator Certification (ADM-201).
• Minimum 2 years administering Litify.
• Experience administering Sales Cloud.
• Advanced experience building Salesforce Flows and process automation.
• Strong knowledge of: Roles, Profiles, Permission Sets, Sharing Rules, Security Architecture.
• Experience creating executive dashboards and reports.
• Experience using Data Loader and Salesforce data management tools.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work onsite Monday-Friday (8:30 AM-5:30 PM) in New York City.

Preferred Qualifications

• Experience working in a Plaintiff Personal Injury law firm.
• Experience administering Litify in a legal environment.
• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Trailhead Superbadges.
• Experience supporting integrations using APIs.
• Working knowledge of Apex and SOQL.
• Experience with Metadata deployment tools.
• Experience participating in Salesforce implementations or migrations.
• Experience leading Salesforce enhancement projects.

Why You'll Love Working Here

• Drive innovation across one of the nation's fastest-growing personal injury law firms.
• Partner directly with executive leadership.
• Lead impactful Salesforce improvements.
• Help modernize legal operations.
• Grow professionally through continuous learning and development.
• Make a meaningful difference in how we serve our clients.

Benefits

Eligible employees enjoy a competitive benefits package, including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)

Schedule

Monday-Friday, 8:30 AM-5:30 PM, onsite in New York City.