Salesforce Administrator

Remote Work Location & Schedule

This is a fully remote position, offering flexibility while ensuring strong communication, productivity, and cross-functional partnership. Team members collaborate with business stakeholders, technical teams, and end users across the organization to support and enhance our Salesforce ecosystem.

About the Role

We’re seeking a detail-oriented and technically skilled Salesforce Administrator to support the day-to-day administration of our Salesforce Sales Cloud (Agentforce Sales) platform. In this role, you’ll configure and maintain Salesforce functionality, ensure data integrity, support end users, and implement solutions that improve business processes and productivity. You’ll serve as a key liaison between technical teams and business stakeholders, translating business requirements into scalable Salesforce solutions while helping maintain platform security, performance, and compliance.

Responsibilities

• Configure and maintain Salesforce functionality, including custom objects, fields, page layouts, validation rules, reports, dashboards, and flow automations.
• Oversee the deployment, customization, and ongoing administration of the Salesforce CRM platform.
• Partner with Sales, Marketing, and other business stakeholders to support key business processes and deliver reporting and analytics that drive informed decision-making.
• Develop, maintain, and enhance Salesforce documentation, training materials, and user support resources to encourage platform adoption and effectiveness.
• Support Salesforce integrations, monitor data flows, troubleshoot issues, and collaborate with internal and external partners to ensure seamless system performance.
• Manage data quality initiatives, including imports, exports, duplicate management, and data cleanup activities.
• Monitor system performance, troubleshoot issues, and implement enhancements that improve user productivity and overall experience.
• Maintain platform security through role hierarchies, permissions management, access controls, and auditing activities.
• Gather business requirements and translate them into effective Salesforce solutions.
• Stay current on Salesforce platform enhancements, releases, and best practices to continuously improve system capabilities.

Requirements

• Salesforce Administration: Experience administering Salesforce Sales Cloud environments, with strong knowledge of platform administration, configuration, and management.
• Data Management & Integrations: Experience supporting data integrity, migration, imports, exports, and quality initiatives, as well as troubleshooting system integrations and data flows.
• Business Analysis & Problem Solving: Ability to analyze business requirements and translate them into technical solutions, with strong troubleshooting and problem-solving skills.
• Collaboration & Communication: Strong communication skills and experience supporting end users through training, documentation, and system support.

Qualifications

• Bachelor’s degree or international equivalent required.
• Two (2) or more years of experience administering Salesforce Sales Cloud required.
• Salesforce Certified Platform Administrator certification required.

Preferred Qualifications

• Experience administering Salesforce Data Cloud.
• Experience supporting cross-platform integrations in complex business environments.
• Experience developing reports and dashboards that provide actionable business insights.
• Experience supporting user adoption initiatives, onboarding, and training programs.
• Knowledge of Salesforce platform enhancements, governance, security, and compliance best practices.

Benefits

• Flexible Work Options: Remote and hybrid work opportunities.
• Generous Time Off: Robust PTO bank and paid holidays.
• Health & Wellness Coverage: Medical, Dental, and Vision insurance through Aetna and SunLife.
• Financial Benefits: 401(k) with a 150% match on up to 3% of contribution, performance-based bonuses, and regular salary reviews.
• Additional Perks: Company-paid life insurance, short-term disability, long-term disability, education assistance, company-paid parking, company store, and unlimited free coffee.

Please Note: As a federal contractor, we ensure our employees meet any obligations set forth by the U.S. government. We will inform employees of any applicable requirements as they arise.