Salesforce Administrator III ( May underfill at a level II or I)

About the role

Help shape how Salt Lake City connects with its community. Salt Lake City is seeking a talented Salesforce Administrator with expertise in Experience Cloud and Marketing Cloud and a passion for exceptional user experience (UX). You'll join a collaborative team supporting mature, enterprise-scale Salesforce implementations that power public-facing websites, digital communications, and essential City services. We're looking for someone who can bridge the gap between technology and user experience—someone equally comfortable designing intuitive digital experiences, building sophisticated customer journeys, and solving complex Salesforce challenges.

Responsibilities

• Manage all aspects of user and license management including roles, profiles, permission sets, public groups, queues, OWD, and sharing rules
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed, duplicate entry cleansing, data loading
• Proactive system maintenance including Security Reviews, Health Check, and Optimizer
• Create and maintain technical documentation
• Research upcoming release notes for potential impacts to the SLC implementation and identify opportunities to improve
• Maintain current knowledge of Salesforce best practices
• Support integration with social media for social-to-case customer care
• May be responsible for synchronizing data between Marketing Cloud and Service Cloud using Marketing Cloud Connect including, but not limited to, filtered data extensions for Email Studio and Journey Builder, mailing list subscriber form(s), and related fields in both Service Cloud and Marketing Cloud
• Maintain custom preference center (currently uses Cloud Pages)
• Proactively seek out and participate in opportunities for professional growth and development
• Other duties as assigned

Requirements

• Certified Salesforce Advanced Administrator
• Six (6) years of experience as a Salesforce Administrator with recent hands-on experience with Service Cloud
• Demonstrated English verbal and written communication skills to communicate with both internal team members and external business stakeholders
• Effective teamwork, conflict resolution, prioritization, and delivering value to customers

Preferred Qualifications

• Additional