Salesforce Administrator

Responsibilities

• Manage day-to-day configuration, support, maintenance, and improvement of Salesforce orgs (Sales Cloud, Service Cloud, Government Cloud, or Public Sector Solutions)
• Handle user setup, roles, profiles, permission sets, and security models
• Build and maintain Flows, validation rules, approval processes, and automation (migrating legacy Workflow Rules/Process Builder to Flow where applicable)
• Manage data quality: imports, exports, deduplication, and Data Loader/Data Import Wizard operations
• Support release management: evaluate Salesforce seasonal releases (Spring/Summer/Winter) for impact and opportunity
• Configure and maintain dashboards, reports, and list views for stakeholders
• Administer AppExchange package installations and updates
• Provide Tier 1/2 end-user support and training
• Document system configurations and maintain a change log for audit/compliance purposes (important for federal clients)

Required Qualifications

• 2+ years of hands-on Salesforce Administration experience
• Salesforce Administrator Certification (current/active)
• Strong working knowledge of Flow Builder (Screen Flows, Record-Triggered Flows)
• Experience with security models: OWD, roles, sharing rules, permission sets/permission set groups
• Familiarity with a recent Salesforce release (2025–2026 releases preferred) — we want to hear what's new that you've already implemented
• U.S. Citizenship [adjust if required for federal contract]

Preferred Qualifications

• Salesforce Advanced Administrator Certification
• Experience with Salesforce Government Cloud or Public Sector Solutions
• Exposure to Einstein/Agentforce features (Agentforce for Service, Einstein Copilot Actions)
• Experience supporting federal or highly regulated environments
• Prior experience on a GSA/federal contract vehicle