Salesforce Administrator
Publicis Digital Experience, a division of Publicis Groupe, is a network of top-tier agencies designed to develop capabilities and solutions that enable growth and provide scaled access to the digital expertise of Publicis Groupe in service of our clients. Together, the portfolio creates value at the intersection of technology and experiences to connect brands and people. With expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. The network includes over 5,000 employees across global offices and agency brands such as Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto, and the Publicis Commerce Exchange.
About the role
This is a hybrid position requiring 3-4 days per week in the office. You will serve as a Salesforce.com Administrator supporting 450+ end users across North America, handling all aspects of Salesforce administration and business analysis, including requirement gathering, documentation, maintenance, QA testing, and ongoing development/configuration.
Responsibilities
- Work closely with management teams to enhance and modify Salesforce.com configurations as organizational needs evolve.
- Build new Salesforce.com features and elements, including custom objects, fields, formulas, process builder, flows, email alerts, validation rules, Lightning pages, global actions, and Salesforce Maps.
- Administer DocuSign integration.
- Set up new users and develop/maintain reports, views, and dashboards.
- Maintain and build out report automation.
- Monitor and maintain data loads and integrations between Salesforce.com and other systems/files.
- Handle support requests and maintain/update Salesforce.com documentation.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree with 1 year of related experience, or a comparable level of experience/training.
- Experience as a Salesforce.com Administrator.
- Proficiency in configuring/modifying Salesforce.com elements such as custom objects, fields, formulas, workflow rules, process builder, email alerts, validation rules, Lightning pages, global actions, reports, and dashboards.
- Experience or exposure to data integration products (e.g., Informatica Cloud) is a plus.
- Strong verbal and written communication skills, with the ability to engage effectively with users and stakeholders at all levels.
- Excellent support and training skills, with the ability to explain Salesforce.com functionality clearly.
- Strong planning and prioritization skills to manage complex tasks and conflicting timelines.
- Self-starter with good attention to detail and proficiency in Microsoft Office (especially Excel and Access).
Skills
- Good team collaboration and relationship-building across all organizational levels.
- Ability to set expectations, meet deadlines, and communicate status effectively.
- Experience with CRM database applications (preferably Salesforce).
Benefits
- Monetary assistance and support for adoption, surrogacy, and fertility.
- Monetary assistance and support for pet adoption.
- Employee Assistance Programs and health/wellness/comfort reimbursements.
- Tuition assistance.
- Paid time off, including flexible time off, vacation, annual sick days, volunteer days, holiday days, and identity days.
- Matching gifts programs.
- Flexible working arrangements, including the "Work Your World" program allowing eligible employees to work from a Publicis Groupe office for up to 6 weeks per year.
- Business Resource Groups supporting multiple affinities and alliances.
- Medical, dental, vision, disability, and 401(k) benefits for eligible employees (90-day waiting period applies).
- Voluntary benefits for freelancers and temporary employees, including supplemental medical insurance, transportation/parking benefits, legal benefits, pet insurance, and auto/home insurance.
Pay
Compensation range: USD $50,065.00 - USD $66,360.00/Annually. Pay is determined based on skills, qualifications, and experience, consistent with applicable law.
Schedule
Hybrid schedule requiring 3-4 days per week in the office.