Salesforce Administrator

About the role

The Salesforce Administrator at Mizuho OSI is responsible for User Management, Data Management, Data Analysis, Business Analysis, Process Automation, Change Management, and Security Management. They also participate in all phases of the development life cycle, lead requirements gathering and documentation, and serve as an expert of Salesforce products.

Responsibilities

• Partner with the Business Community
• Support internal customers with routine information, data summaries, and reports
• Identify areas of improvement for services provided both internally and outward facing
• Develop, deploy, and report on various user satisfaction metrics
• Assist in making requests, routing routine reporting, and defining a process for report requests
• Partner with Business Systems Analysts to assist different functional areas across the company
• Drive Continuous Improvement in Information Technology
• Support the application users for designated business systems, including Salesforce, Salesforce Field service, Pardot, EDI Liaison, and Middleware technologies
• Ensure assigned platforms are highly effective, efficient, and a positive tool to meet business and customer needs
• Participate in project meetings both internally and with other departments
• Design, develop, create, and establish Standard Operating procedures
• Employ specified analytical tools to access data to provide reportable information on all identified Key Metrics
• Manage integrations with Salesforce and other systems, via ETL and/or web services
• Meet aggressive timelines with high quality results
• Undertake extensive program and structural database development tasks
• Focus on Quality Improvement in Business Applications
• Implement specified Quality Assurance procedures to ensure accuracy and integrity of data generated
• Participate in audits and promptly resolve any findings
• Perform User Acceptance Testing (UAT) for assigned areas; manage change requests and bugs resulting from the UAT processes, ensuring completion and retesting
• Conduct various audits and analyses, managing system improvements, process improvements, and quality programs
• Review business requirements and detailed specs to develop test scripts and testing plans with schedule
• Work on special projects as business needs arise
• Adeptly adopt and champion Company Policies and Procedures

Qualifications & Requirements

• Bachelor’s degree in Business Computer Science or equivalent combination of education and experience
• 6+ years related experience with increasing level of responsibility
• Broad knowledge of customizing Salesforce, configuring the platform, managing users, and the available features, functions, and capabilities
• Proven ability to independently perform Salesforce administration best practices and use advanced features and functionality to solve a variety of business problems
• Understanding Apex, Visualforce, APIs, SOQL, JavaScript, CSS, HTML, and popular Web UI frameworks is desirable
• Ability to work with a team or independently, doing business analysis, project scoping, design, integration, implementation, training, and customer support
• Experience and understanding of Sales cloud, Salesforce Field Service, Pardot, Salesforce Maps, and CPQ
• Able to provide ongoing recommendations to SMEs and end users on SFDC best practices
• Excellent understanding of data and integration architectures, products, and techniques, and assessing business intelligence/analytics data gaps in a heterogeneous environment
• Excellent understanding of data and integration architectures, products, and techniques, and assessing business intelligence/analytics data gaps in a heterogeneous environment
• Ability to clearly express oneself verbally and in writing in the English language (additional languages also preferred)
• Ability to communicate effectively with employees and other business contacts in a courteous and professional manner
• Excellent customer focus with a high sense of urgency
• Ability to provide excellent interpersonal and communication skills
• Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously
• A neat and professional appearance and outgoing people-oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others
• To be able to positively manage situations of a dynamic nature; to be able to modify plans, actions, and decisions considering changing situations and circumstances while still meeting, or proposing modified, deadlines
• To respond sensitively to the needs and feelings of others regardless of position; to accept interpersonal differences, to maintain rapport, and to interact effectively with all levels of employees within the organization
• To be able to demonstrate an understanding, and the regular use of a time management process, which systematically structures one’s own work to provide for effective task performance and to plan and prioritize items to meet future demands
• Ability to establish and accomplish goals independently and to function as a positive and productive team member
• Experience working in the Medical Device industry is preferred