Salesforce Administrator

Your Responsibilities on the Team

• Serve as the primary system administrator for a multi-user Salesforce environment.
• Lead the design, configuration, and optimization of Salesforce solutions using declarative tools (Flows, Process Builder, etc.).
• Partner with architects and business stakeholders to translate requirements into scalable solutions aligned with Salesforce best practices.
• Act as a gatekeeper for declarative vs. programmatic solutions, ensuring alignment with platform principles.
• Manage user roles, profiles, permissions, and data security across the org.
• Oversee data integrity, deduplication efforts, and integrations with external systems.
• Drive continuous improvement of Salesforce processes and data quality across the organization.
• Collaborate with developers to refactor code into declarative automation where appropriate.
• Maintain system documentation, policies, and training materials.
• Work with third-party vendors to implement new systems and features.
• Support DevOps practices and CI/CD pipelines using GitHub.

Requirements

• 7+ years of hands-on experience as a Salesforce Administrator.
• Force.com Platform App Builder and Advanced Admin certifications preferred.
• Proven experience with Sales Cloud, Service Cloud, and custom object development.
• Strong understanding of Salesforce architecture, data model, and platform capabilities.
• Experience with Omni-Channel, CTI integrations, and contact center implementations.
• Familiarity with DevOps tools and SDLC processes.
• Ability to manage data imports, integrations, and automation at scale.
• Strong communication skills and ability to work cross-functionally with technical and non-technical stakeholders.

Preferred Skills

• Experience leading or mentoring a team of Salesforce Admins.
• Working knowledge of Apex, Visualforce, and Lightning Components.
• Proficiency in reporting and dashboard creation.
• Familiarity with tools like Jira, Slack, Tableau, and VS Code for Salesforce development.
• Experience with installed packages, connected apps, and AppExchange solutions.
• Exposure to Agentforce or similar Salesforce-native agent platforms.
• Agile/SCRUM experience and comfort working in fast-paced environments.