Salesforce Administrator

About the role

The IT team at IDEXX is seeking a skilled Salesforce Administrator to contribute to the development of the organization's enterprise CRM capabilities. This role involves developing, implementing, and supporting custom and packaged applications, as well as performing various systems-related analytical activities.

Responsibilities

• Analyze, understand, and translate business needs into scalable technical solutions with a focus on user experience leveraging Salesforce best practices
• Design, configure, test, debug, and document programs based on technical configurations developed by analysts and project teams
• Provide daily system/application administration
• Manage access and security of the systems and applications, and monitor and proactively support system/application capacity planning and stability as required
• Assess technical requirements of requests and scope for projects and communicate results and estimates to business stakeholders, project teams, and IT counterparts
• Serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT infrastructure, and the development groups
• Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support
• Follow Internal Audit policies and procedures and provide information as needed
• Participate in on-call rotation

Requirements

• 3-5+ years related Salesforce Administration experience
• Experience with Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, territory management and reports
• Experience using development/integration/deployment-related and associated tools (Data Loader, Workbench, Force.com, ANT, IDE/VSCode, Git, Jenkins, Bitbucket, SFDX)
• Strong Salesforce product knowledge with experience in Sales Cloud, Service Cloud and Mobile Design
• Demonstrated ability to work in a complex and highly-integrated Salesforce implementation
• Great people skills and communication skills! Excellent customer service and business relationship building skills, problem solving skills, and ability to work independently as well as within teams. Overall strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences
• Sandbox environment management
• Experience with Agile/Scrum development practices

Qualifications

• Bachelor's degree or equivalent combination of education and experience required
• Must be located within the New England area (Maine, NH, or MA)
• Must be willing to work a flexible hybrid schedule with up to 8 days per month on-site

Skills

• Experience with Salesforce Certified Administrator and Salesforce Certified Advanced Administrator certifications
• Familiarity with writing test classes and basic understanding of Salesforce development landscape including Apex and Lightning Web Components
• Experience or familiarity with Salesforce Marketing Cloud, Pardot, Salesforce Maps, Tableau CRM and CPQ

Benefits

• Base annual salary target: $90000 - $105000
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits
• Day-One 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!