Salesforce Administrator

About the role

Harlem Children's Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Salesforce Administrator for the Evaluation Department. The Salesforce Administrator will bring a passion for the mission of Harlem Children's Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life. Harlem Children's Zone seeks a Salesforce Administrator to join our Data Science team within the Evaluations Department, reporting to the Director of Data Science. As a crucial team member, you will play a key role in providing day-to-day support, maintenance, and improvement of our enterprise-wide Salesforce instance. The ideal candidate is a forward-thinking individual with a solid technical background and experience in Salesforce administration and project management.

Responsibilities

• Serve as primary system administrator for HCZ Salesforce users
• Handle all basic administrative functions, including user account maintenance, reports and dashboards, flows, and other routine tasks
• Implement and enforce data quality best practices, including data cleaning and deduplication, to ensure accurate and reliable data within the Salesforce platform
• Document key policies, procedures, best practices, and use cases specific to the organization
• Coordinate the evaluation, scope, and completion of new development requests
• Perform data uploads with data acquired from primary or secondary data sources and maintain data integrity
• Assist in training power users and grow the Salesforce skill set across all departments
• Monitor and manage Salesforce integrations with other data systems
• Design automated processes to improve efficiency with scale and lean design

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a combination of relevant education and equivalent practical experience.
• 1+ years of work experience, preferably in the nonprofit sector, or have completed the Admin Beginner and Intermediate trail on Trailhead Salesforce Administrator certification

Skills

• Strong understanding of Salesforce Administration best practices
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity
• Experience in Nonprofit Success Pack (NPSP) (strongly preferred), Education Cloud, Marketing Cloud, Data Cloud and Analytics Cloud
• Experience with data migration and data management tools (e.g., Demand Tools)
• Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Excellent verbal and written communication skills, including the ability to communicate effectively to both technical and non-technical audiences
• Strong data management abilities
• Be an active Trailhead learner

Benefits

• Highly competitive base salaries
• Paid time off
• Employee referral bonus
• Career Advancement
• No-cost health insurance
• Life Insurance
• Short-and long-term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

Pay

The salary range for this position is $80,000-$85,000 per year.

Schedule

Monday through Friday, 9 AM - 5 PM. Hybrid (3 days in the office, 2 days remote)