Salesforce Administrator

User Support, Training, and Adoption

• Serve as the primary point of contact for Salesforce users by responding to support requests, troubleshooting issues, and providing timely resolutions.
• Develop and deliver role-based training, documentation, and best practices to increase user confidence and adoption.
• Partner with business teams to understand needs, translate requirements into solutions, and promote consistent and effective use of the platform.

Data Management and Reporting

• Ensure accurate, complete, and reliable data through imports, updates, deduplication, validation rules, and ongoing monitoring.
• Support data migrations, integrations, and synchronization with external systems.
• Design, build, and maintain reports and dashboards that deliver actionable insights to stakeholders and support operational and strategic decision-making.

Configuration, Maintenance, and Enhancements

• Configure and maintain Salesforce objects, fields, page layouts, record types, flows, validations, permission sets, and automation to support changing business requirements.
• Plan, test, document, and deploy system enhancements while following established change management and release processes.
• Proactively identify opportunities to simplify workflows, reduce manual effort, and improve system usability.

System Integrity, Security, and Performance

• Maintain the stability, security, and integrity of the Salesforce environment through regular system audits, permission and access reviews, data quality checks, and platform health monitoring.
• Enforce data governance, security policies, and compliance standards to protect sensitive business and customer information.
• Coverage of system issues as needed, coordinating with internal IT and external vendors.

Continuous Learning and Salesforce Release Management

• Actively stay current with Salesforce's three annual releases and ongoing platform updates as a core, daily responsibility.
• Review release notes, evaluate new and enhanced features, and assess their relevance to EFCO's business processes.
• Leverage Salesforce Trailhead, Salesforce Ben, user groups, webinars, and other official and community resources to continuously expand platform knowledge.
• Recommend, test, and implement applicable new features to ensure EFCO maximizes value from the evolving Salesforce ecosystem.

Documentation, Process Improvement, and Collaboration

• Create and maintain clear system documentation, business process flows, and configuration standards to support knowledge sharing and continuity.
• Collaborate closely with cross-functional teams, Salesforce leadership, and external partners on enhancements, special initiatives, and long-term CRM strategy.
• Support special projects and additional duties as assigned to meet organizational priorities.