Salesforce Administrator

This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement. The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives. Onsite in Omaha.

Responsibilities

• Maintain, install, and configure system applications and supporting infrastructure to meet business objectives
• Monitor, patch, and deploy changes on the application and supporting infrastructure
• Test application functions and upgrades
• Ensure performance, reliability, and maintenance of assigned application(s), including completion of upgrades and implementations
• Work closely with capability owners, business units, and third-party vendors to support system enhancements
• Provide input into the application roadmap for further improvement and development
• Analyze new data requests and create recommendations for the development of new system reports/dashboards
• Seek opportunities to learn, automate, document, share, educate, and improve Enterprise processes and systems
• Provide metrics and other documentation to support analysis and findings
• Design, develop, and maintain reports
• Coordinate, track, and respond to data needs and requests from business units
• Enhance end users’ knowledge, understanding, and competency with assigned application(s)
• Identify, develop, and recommend training opportunities that meet and support end user needs
• Participate in assigned team projects and agile ceremonies
• Understand and comply with bank policy, laws, and regulations as applicable to job duties
• Maintain up-to-date knowledge on application training and certifications
• Provide 24/7 critical incident response

Requirements

• Salesforce Admin and/or Platform Developer certified
• Bachelor’s Degree in Management Information Systems, Computer Science, or other technology-related field, or equivalent years of experience
• 3+ years of experience in an information technology environment
• 1-3 years of Salesforce experience
• Experience working with third-party vendors (vendor-hosted and on-premise)
• Experience working in an Agile Scrum environment
• Demonstrate a consultative approach with the ability to analyze stakeholders’ needs
• Strong interpersonal skills, including the ability to build collaborative relationships, listen, and actively contribute to discussions
• Good written and verbal communication, including technical writing skills
• Demonstrate problem-solving and analytical skills in order to debug and troubleshoot issues
• General knowledge of Microsoft Office products
• Ability to multi-task while adhering to multiple timetables of completion
• Ability to conduct cost/benefit analysis
• Must possess unrestricted work authorization and not require future sponsorship

Desired Qualifications

• nCino support, configuration, and maintenance experience
• Understanding of banking Commercial lending process or other LOS applications
• Experience with monitoring tools (i.e. Splunk, Dynatrace, Datadog)