Salesforce Administrator

About the role

A successful incumbent is expected to:

• Attend and collaborate on daily standups and provide feedback and interaction on prioritized Jira tickets
• Document functional requirements and provide estimates for new enhancements; translate requirements into working solutions using a combination of Salesforce configuration and custom development, when needed
• Own day-to-day administration of our Salesforce org, including user management, permissions, profiles, roles, and security
• Manage release cycles including sandbox refreshes, deployments, and change set hygiene, working within our CI/CD pipeline to ship changes safely and predictably
• Serve as scrum master, facilitating ceremonies, unblocking the team, and keeping work moving sprint over sprint
• Act as a subject matter expert, developing solutions for evolving business needs
• Identify and implement additional improvement opportunities based on best practices
• Engage with stakeholders to analyze requirements, propose solutions that leverage CRM functionality
• Oversee daily administration and optimization of Salesforce across Sales Cloud, Service Cloud, and Account Engagement
• Design and optimize workflows, automation, validation rules, and SOPs
• Build dashboards and reports for leadership insights and engagement analysis
• Document and creates testing scenarios on all enhancements and maintenance tickets
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Responsibilities

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