Salesforce Administrator

About the role

We are looking for a proactive Salesforce Administrator who will be central to continually improving and enhancing our Salesforce platform. This individual will interact with the business at all levels to gather requirements and feedback, design scalable solutions, and manage the product road map. You will enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority, while keeping the wider organization's best interest and Salesforce best practices in mind.

Responsibilities

• Identify and gather requirements, translating them into scalable solutions to address company-wide issues and make processes more efficient while adhering to Salesforce best practices.
• Maintain code, documentation, and test cases for all custom development.
• Understand Salesforce APIs used to integrate with other systems in the organization.
• Manage all aspects of the Salesforce suite of products, including Sales Cloud, Service Cloud, Manufacturing Cloud, Salesforce Maps, and Pardot.
• Review and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions; implement as required.
• Understand marketing KPIs, marketing conversion metrics, B2B Marketing Analytics, and Google Analytics.
• Manage third-party integrations.
• Support internal and external teams with required configuration changes.
• Understand all aspects of user and license management, including new user setup, roles, profiles, permissions, public groups, OWD, and sharing rules.
• Perform Salesforce configuration changes, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, and mobile administration.
• Improve Salesforce data quality, implementing rules and automation as needed.
• Maintain the system, including Security Reviews, Release Updates, Health Checks, and Optimizer.
• Promote adoption and usage of the Salesforce platform; improve user experience and perform ongoing training.
• Create and maintain reports and dashboards.

Requirements

• Bachelor's degree in computer science.
• Strong Salesforce product knowledge with at least 3-5 years of administrative experience.
• Experience with Salesforce Lightning.
• Familiarity with Manufacturing Cloud and Service Cloud desired.
• Experience in Pardot implementation and configuration.

Benefits

• Competitive salary.
• Medical, dental, and vision benefits.
• 401(k) matching.
• Paid vacation and life insurance.
• Tuition reimbursement.