Salesforce Administrator
About the role
Axos Bank Target Range: $70,000.00 /Yr. - $100,000.00 /Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Responsibilities
- Design, build, and maintain Salesforce declarative customizations and automations, including Flows, validation rules, and page layouts
- Develop a deep understanding of Consumer and Commercial Banking operations to lead complex initiatives and integrations that enhance sales and service capabilities
- Participate in all phases of the Agile project lifecycle, including planning, development, testing, deployment, and change management
- Perform core Salesforce administration activities, including: User and role management, reports and dashboards, and support of Agile workflows
- Manage nCino-specific platform functionality, including package maintenance, configuration, customization, LOS support, and banking system integrations
- Promote adoption of Salesforce and nCino features through user training sessions, webinars, and documentation
- Serve as a liaison between business users and IT by gathering requirements, performing business analysis, and providing day-to-day user support and troubleshooting
- Partner with Commercial Lending, Credit Administration, and other business teams to identify opportunities for process improvement and enhanced business outcomes
- Monitor and analyze user adoption metrics; proactively address gaps through targeted training, communication, system enhancements, or collaboration with the nCino Business Systems Analyst
- Collaborate with business stakeholders and IT teams to ensure successful product releases, upgrades, and ongoing platform enhancements
Qualifications
- Bachelor’s degree required
- 2+ years of experience as a Salesforce Administrator
- Hands-on experience building custom reports and dashboards
- Experience with Salesforce Sales Cloud and Service Cloud
- Strong understanding of data quality, governance, and data integrity best practices
Benefits
Axos Employee Benefits May Include: Medical, Dental, Vision, and Life Insurance, Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year), HSA or FSA account and other voluntary benefits, 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan, Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Equal Employment Opportunity
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
E-Verify and Right to Work Notices
Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)