Sales Training Supervisor

Position Summary

The primary role of the Sales Training Supervisor is to teach, train, and develop the team to be proficient in their role. This will enable their team to exceed the targeted revenue budget while maintaining the highest levels of guest satisfaction as measured by guest surveys.

Essential Duties And Responsibilities

• Maintain a primary focus on the support and development of each team member through our sales proficiency process
• Ensure that the retail store team is accurately staffed
• Aid in developing schedules that accurately match team member skills to guest demand
• Role model the Living Spaces Guest Engagement Sales Model during sales engagements
• Execute Sales Floor Leadership and Guest Engagement Leadership responsibilities when assigned
• Ensure team completes ongoing development training
• Be knowledgeable about all Living Spaces Training content
• Help to address escalated guest situations and resolution
• Comprehend, interpret, and apply data to assess the current departmental focus
• Partner with the Sales Managers to meet and exceed sales goals
• Foster team member development to build a strong talent bench for the organization's growth
• Conduct regular check-ins, one-on-one meetings, and performance management sessions to provide feedback, support career advancement, and ensure team members have the skills necessary for future success
• Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members
• Implement initiatives that boost morale and engagement while meeting business goals, creating an environment where everyone feels valued
• Develop team for growth opportunities
• Partner with all store leadership to ensure each onboarding team member is seamlessly transitioned to their roles
• Engage with guests throughout the store, provide sales assistance, and uphold a high standard of guest service to ensure an exceptional experience

Qualifications

• Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required. High volume experience is preferred. Three years of supervisory experience required. Equivalent combination of education and experience will be considered.
• Computer Skills: Proficient experience in Microsoft Office programs. Experience working with Tableau is preferred.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data.

Compensation

• $24.10 - $31.30 Overtime pay is available for eligible, non-exempt Team Members.
• Reimbursement for expenses as required by applicable law and Company policy.
• Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
• Additional Available Benefits Upon Meeting Eligibility Requirements Include:
• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

EEO Statement

Living Spaces is an equal opportunity employer. It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-Verify Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.