Sales Team Lead

About the role

Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.

Responsibilities

• Serve as the Manager on Duty during your shift and set and drive sales and service targets, motivating team members to work together to achieve store goals
• Create personalized shopping experiences that educate customers about our Brand and products
• Stay current on all products and product technology and ensure that all customer questions are addressed accurately and responded to before they leave the store
• Maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions
• Operate the cash register and handle money accurately
• Check inventory daily and ensure products are stocked and merchandised according to Brand standards
• Open and close the store and secure all assets, serving as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent
• Maintain a clean and well-organized back-stock and employee break area
• Actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace

Core competencies

• Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Support community by helping with in-store events and local outreach
• Assist in store administration and operations including compliance with policies and procedures
• Support key initiatives and retail programs that enhance the customer journey
• Respond to problems or difficult situations with professionalism
• Think critically to solve problems and approach challenges with agility