Sales Tax Exemption Specialist

Principal Responsibilities

• Responds to high volume of customer email requests in group mailbox.
• Processes new account set ups, tax adjustment requests and updates to existing accounts.
• Reviews, researches, and executes appropriate actions.
• Investigates and resolves customer invoice tax disputes to facilitate payment from, or issuance of tax adjustment to customer.
• Updates and maintains records and files related to sales tax exemptions to comply with jurisdiction requirements.
• Documents must be audit ready.
• Maintains and updates electronic and/or hard copy sales tax documents into database and imaging system in a timely and accurate manner.
• Monitors customer orders to ensure appropriate tax rates are applied.
• Provides information and assistance to internal and external customers related to tax policies and jurisdictional rules.
• Maintains and updates customer orders as necessary to ensure appropriate tax status.
• Obtains, reviews and approves sales tax exemption documentation from external customers.

Work Experience

• Typically requires a minimum of two years of related experience.

Educational and Certification Requirements

• High School Diploma or equivalent.
• Experience with customer sales tax exemptions.
• Experience operating ERP systems and Microsoft Office Suite.
• Familiarity with AS400, SAP, and Vertex systems a plus.

Distinguishing Characteristics

• Excellent customer service skills.

What We Offer

• Generous Paid Time Off.
• 401K and Pension Plan.
• Paid Holidays.
• Family Support (Paid Leave, Surrogacy, Adoption).
• Medical, Dental, Vision, and Life Insurance.
• Long-term and Short-term Disability Insurance.
• Health Savings Account / Flexible Spending Account.
• Education Assistance.
• Employee Development Resources.
• Employee Wellness, Leadership Development and Mentorship Programs.

Benefits

• Benefits listed above may vary depending on the nature of your employment with Avnet.

About the Role

Performs a variety of tasks associated with the set up and maintenance of customer sales tax exemption documents. Ensures documents meet compliance requirements. Researches and resolves tax disputes.