Sales System Analyst

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

About the role

• Facilitate core functionality, enhancements, testing, and sales support of the respective Sales system and interface with other key systems (commission and member).
• Enable business processes with technology and process solutions as a “super user”.
• Resolve system issues.
• Develop routine and ad hoc Sales Leadership reports.
• Key analyst for sales business processes.
• Support and maintain system performance.
• Develop and maintains all reporting required to support the commission process including prepare the bonus and incentives.
• This includes, but is not limited to, ongoing monitoring of the system, testing, and implementation of system enhancements.
• Contribute to team effort by accomplishing related results as needed.
• Assist users with troubleshooting system issues, identify areas of improvement, and develop and implement solutions.
• Facilitate data integrity of system with knowledge of business rules and processes.
• Develop and maintain daily, weekly, and monthly sales metrics reporting.
• Conduct ongoing analyses by sales channel, distribution, product, market Ad hoc reports as needed.
• Maintain working knowledge of all CRM system capabilities, functions, user needs and business processes.
• Aid in development of business requirements and operations requirements.
• Support system implementations such as electronic enrollment, file transfers, commission interface, web-site links, data exchange, electronic agent contracts with contracted entities.

Qualifications

• 1-3 years of related experience preferred.
• Associate's Degree or equivalent experience preferred.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses beginning to working knowledge of subject matter.
• PC Skills including: Email, Word, Excel, PowerPoint, SQL.
• Skills/Abilities including: technical expertise, debugging skills, problem-solving skills, design expertise.

Benefits

• Base salary range: $25.38 to $36.33 per hour.
• An annual employee bonus program.
• RoBust Wellness Program.
• Generous paid-time-off (PTO).
• Ten paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday.
• Excellent 401(k) Retirement Saving Plan with employer match and contribution.
• Robust employee recognition program.
• Tuition reimbursement.
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What’s in it for you?

• Qualified applicants are encouraged to apply now!
• At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.
• We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
• SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law.
• A background check is required.
• Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)