Sales Support Specialist -TRUFAST Roofing

Reports to: VP Sales, TRUFAST | Salaried | Bryan, OH

About the role

At Altenloh, Brinck & Co. US, we create opportunity through growth — for the people who build, the teams who support them, and the communities they serve. We design and manufacture engineered fastening solutions that professionals trust to perform — solutions that make work safer, stronger, and more efficient. Through innovation, quality, and disciplined execution, we deliver products that stand behind the structures people rely on most. Our culture is guided by values that shape how we work and lead: In Service to Others, Do the Right Thing, We Get It Done, Empowerment, Be Positive.

Altenloh, Brinck & Co. US, Inc. manufactures and distributes engineered fasteners under the SPAX® brand for the construction market, TRUFAST® for the commercial roofing industry, and TRUFASTWalls® for exterior building envelopes and facades. The Sales Support Specialist — TRUFAST Roofing ensures our customers receive outstanding support and that all their needs are met. This is accomplished through support of our sales leadership and outside sales teams by providing sales reports, analyzing data, serving as a liaison between sales and operations, and assisting in forecasting and pricing. The role has significant interaction with Trufast sales leaders and customers, working to connect their needs with our sales teams and internal operations to ensure customer priorities are understood internally, expectations are managed externally, and processes are in place and working to deliver on both. The ideal candidate can work across all areas of the organization on many different items at once, ensuring each is delivered in a timely and accurate manner.

Responsibilities

• Sales Analysis, Forecasting & Pricing
  • Generate and review monthly sales figures and analysis to support customer, product, and margin growth for the sales and inside sales teams.
  • Coordinate customer forecasts with internal forecasting team, analyze vs. actual order volumes, and communicate/manage gaps with the sales team and customers.
  • Assist with pricing of products and customer discounts, and administer customer rebates.
• Order Fulfillment & Supply Coordination
  • Manage order allocations and stock availability, identifying supply shortages and demand spikes early to prevent service issues.
  • Partner with supply chain and operations to understand lead times, product availability, and shipment requirements; communicate lead times to customers and expedite orders to support on-time delivery.
  • Proactively address any commitment risks with communication to sales leadership and customers, providing options and updates for resolution; recognize when an issue needs escalation.
  • Work with sales teams to quickly and accurately solve ad-hoc customer issues.
• Customer Compliance & Sales Back-Office
  • Lead customer compliance and onboarding, including customer data management, in support of the TRUFAST sales, inside sales, and customer service teams.
  • Coordinate with appropriate internal departments to obtain customer requests for BABA requirements, country of origin requests, other compliance reporting, label changes, and FM approvals.
  • Work with customer service, inside sales, supply chain, product development, and forecasting on new launches and product additions.
• Sales Strategy Execution
  • Priority Account Support: Provide sales support and internal coordination for Trufast's largest customers with primary focus on top 20% accounts as designed by sales leadership; serve as a central point of coordination for customer requests and ensure timely internal follow-up and completion of outstanding requests.
  • Support account meetings and weekly/monthly conference calls by preparing action lists and tracking follow-up commitments.
  • Partner with the TRUFAST roofing sales leaders to execute regional and/or vertical sales strategies, aligning inside sales & customer service efforts with company revenue goals and market initiatives.
  • Identify product mix gap opportunities by customer and follow through with the appropriate sales leaders to ensure action is taken and tracked.
  • Centralize and communicate sales information across outside sales, sales reps, marketing, product management, engineering, operations, and sales service to connect opportunities with internal requirements and capabilities.
  • Collaborate with field sales and other departments to ensure seamless handoffs and customer experience.

The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned from time to time, or the scope of the job may change as necessitated by business demands.

Requirements

• 5+ years customer/sales service experience, with project management experience
• 5+ years in a data/information-rich role
• Bachelor's degree in business administration, sales, or marketing preferred

Skills

• Self-directed with excellent time management skills
• Excellent written and verbal communication skills
• Demonstrates a positive attitude and dedicated work ethic
• Ability to collaborate cross-functionally with sales and marketing teams
• Detail oriented with strong follow-through
• Comfortable conducting virtual meetings and outreach
• Proficient use of all Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot)

Benefits

• Free employee medical, dental, and vision insurance effective at 30 days
• Eligible to participate in the company's incentive plan
• Employee referral program ($2,000)
• Paid time off (PTO)
• Company match 401(k) after 6 months

Travel

Up to 10%

Additional information

All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.