Sales Support Specialist – Retail (Harrisonburg, VA)

About the role

Ulrich Lifestyle Structures is hiring a Sales Support Specialist for our Design Center. Customers come to us looking to design and purchase sheds, workshops, man caves, and other backyard structures. We partner garage inquiries with our Garage Division for specialized support. You will respond to inquiries from phone, website, and social media, greet walk-in customers, and qualify leads before connecting them with our Designers to complete the project.

Responsibilities

• Respond to customer inquiries from phone, website, and social media
• Greet walk-in customers at the Design Center
• Ask questions to understand the customer's project, timeline, and goals
• Present Ulrich's products and help customers explore their options
• Enter customer information and notes into our CRM
• Schedule appointments with Designers for detailed project consultations
• Follow up with interested customers and missed appointments
• Maintain a clean and welcoming showroom environment

Requirements

• Sales or customer-facing experience preferred (retail, inside sales, or service environments)
• Strong communication and relationship-building skills
• Ability to guide conversations and identify customer needs
• Comfortable using computers, CRM systems, and Google Workspace
• Self-motivated with a positive attitude and strong work ethic
• Interest in helping customers bring their backyard projects to life

Qualifications

People who succeed in this role often come from backgrounds such as: retail sales, wireless or electronics sales, furniture or appliance sales, home improvement sales, or customer service roles with sales goals.

Skills

Strong communication and relationship-building skills, ability to guide conversations and identify customer needs, and comfort using computers, CRM systems, and Google Workspace.

Benefits

At Ulrich, we believe great people build great things. Our team takes pride in delivering exceptional products and experiences for our customers. If you enjoy connecting with people, working toward goals, and helping customers bring their ideas to life, this role offers an exciting opportunity to grow in a supportive and energetic environment.

Pay

Expected Earnings $45,000 – $83,000+ per year (base + bonuses). Base Salary: $31,200 – $41,600 depending on experience. Performance-Based Bonus Opportunities: High performers who consistently convert leads and schedule qualified appointments can earn toward the top of the range.

Schedule

Location: Harrisonburg, VA (in-person role). This position works a 5-day schedule each week, including one Saturday. Store hours are Monday – Saturday: 9AM-6PM. Team members work scheduled shifts within these hours. Sunday is always off. One additional weekday off is provided each week. Schedules are structured so team members share coverage during operating hours.