Sales Support Specialist (Order Entry, ERP)

About the role

This role serves as a key point of contact for customers, managing quotes, order entry, delivery updates, and technical support while ensuring a high level of service and accuracy throughout the sales process. The position partners closely with the outside sales team, maintains detailed documentation, resolves customer issues in a collaborative environment, and contributes to departmental goals through strong communication, attention to detail, and a customer focused approach.

Responsibilities

• Handles customer requests including quotes, orders, follow-up and delivery information.
• Provides customer service support, including providing technical information and explanations to customers.
• Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
• Meets established order entry goals.
• Supports members of the outside sales team in daily activities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision and ensure continuity of service.

Requirements

MUST HAVES:

• 2 years of manufacturing sales support or manufacturing customer service
• Experience in past role managing Product Knowledge
• Microsoft Office Suite
• Order Entry

NICE HAVES:

• QAD software

Soft Skills:

• Detail oriented
• Multitasking skills
• Professional
• Task oriented

Skills

Customer service, ERP, sales support, quoting, pricing, data entry, KPI, Microsoft Office, QAD, CRM, MS Office Suite

Benefits

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $28.00 - $28.00/hr.

Schedule

Must be at your desk ready to go at 8am and work until 5pm each day. There is a 5pt system and if you are late by 1 minute then you get a point. 5 points and you will be terminated. Candidates must know that punctuality and attendance is required and very strict.