Sales Support Specialist (NYC)
This territory spans parts of Brooklyn, Queens, the Bronx, and Westchester Counties, with convenient access to a major commercial airport, as this role supports a broad Florida territory requiring frequent travel.
About Us
Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.
Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.
Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics.
The Role
We’re seeking a driven, adaptable Sales Support Specialist (SSS) to provide critical field coverage across the Western US. This is a travel-intensive deployment role supporting territories that need short-term or extended coverage due to openings, growth, or high volume. You will partner closely with Area and Regional leaders and support field sales representatives in strengthening provider relationships, maintaining high utilization of Biodesix lung diagnostic solutions, and driving adoption in new and existing accounts. If you enjoy fast-paced environments, jumping into new markets, and building relationships quickly, this role offers meaningful impact across multiple regions.
Travel Requirement
This is a field-first role designed for someone who is comfortable living on the road for extended periods and requires 90 to 100 percent travel within southern Texas, with occasional support elsewhere in the US. Biodesix covers all travel related expenses.
Responsibilities
- Collaborate with Area and Regional leadership and field sales representatives to expand awareness and adoption of Biodesix diagnostic solutions.
- Provide temporary or ongoing field coverage in open or high-need territories across the Western US, ranging from four weeks to three months at a time.
- Create and maintain strong relationships with healthcare providers to ensure consistent test utilization and exceptional customer experience.
- Support onboarding, education, and training for new accounts to promote smooth implementation and sustained engagement.
- Identify and address risks to account retention, providing timely solutions that reinforce long-term partnerships.
- Deliver high-quality communication and support during transitions or staffing gaps, ensuring continuity of service.
- Maintain detailed CRM records, manage pipeline activities, and communicate account updates proactively.
- Represent Biodesix at meetings, training sessions, and local events as needed.
Requirements
- Bachelor’s Degree required
- 0 to 3 years of sales or customer-facing healthcare experience preferred
- Valid US driver’s license and ability to travel extensively across the Western US
- Comfort with weekly flights, multi-day trips, and extended time in assigned territories
- Strong communication, organization, and problem-solving skills
- Ability to adapt quickly to new environments and build rapport with diverse provider groups
- Curiosity, resilience, and a passion for supporting better patient outcomes
- Ability to balance autonomy with collaborative teamwork across multiple regions
Pay
$70,000 - $80,000 base + Monthly commission based on sales target achievement + Discretionary Bonus opportunity
Benefits
- Comprehensive health coverage: Medical, Dental, and Vision Insurance
- Short/Long Term Disability and Life Insurance
- Financial benefits: 401(k), Flex Spending Account
- 120 hours of annual vacation
- 72 hours of paid sick time off
- 11 paid holidays + 3 floating holidays
- Employee Assistance Program
- Voluntary Benefits
- Employee recognition program