Sales Support Specialist

About the role

The Sales Support Specialist provides sole support to the sales team by performing a number of administrative tasks. This role is based in our Corporate Headquarters in Westlake, Ohio.

Responsibilities

• Provides support to six to seven sales team members
• Enters sample requests to principals and follows up on non-standard samples
• Reviews and verifies data entered to ensure accuracy
• Gathers inventory information for sales team
• Gathers pricing information on product lines
• Locates and forwards documents needed for customers
• Handles literature requests
• Composes pricing letters/emails
• Creates action items and monthly sample reports
• Maintains departmental Excel spreadsheets
• Backup for Receptionist once a week (phone/mail duties)

Qualifications

• High School Diploma with equivalent experience
• A minimum of 2 years administrative/customer service
• Associate degree (desired)
• Experience in a fast-paced environment (desired)

Skills & Competencies

• Excellent customer service skills and ability to interact with customers and team members in a professional manner
• Ability to multitask and switch focus quickly
• Ability to think independently
• Deadline-driven, detail-oriented, and conscientious
• Strong attention to detail and organizational skills
• Ability to think strategically
• Proficient with common computer programs, including Microsoft Office
• Excellent written and verbal communication skills
• Business acumen
• Problem solving/analysis
• Customer/client focus
• Communication proficiency
• Teamwork orientation

Schedule

This is a full-time position, Monday through Friday from 8 a.m. to 5 p.m. Additional hours may be required as needed.

Work environment

This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.

Travel

Limited travel is expected for this position, approximately 10%.