Sales Support Representative - Residential Trade

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Cook deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

Qualifications

• Experience in plumbing, HVAC is required.
• 0-3 years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.