Sales Support Representative II

Description

Position Purpose:

• To obtain the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

Primary Duties and Responsibilities

• Professionally contact physician office staff via phone, fax, and/or e-mail in order to obtain medical documentation
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
• Able to identify and professionally resolve customer service related issues
• Works in conjunction with Sales Ops to identify and support customer service related initiatives as defined by company goals and objectives
• Mets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by their direct supervisors
• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
• Track daily production and submit daily sales logs to direct supervisor
• Able to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate

Ancillary Duties and Responsibilities

• Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships
• Maintain a positive work atmosphere that embodies Liberator’s philosophy-Professional excellence, teamwork and integrity
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities

• No supervisory responsibilities

Minimum Requirements or Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• The requirements listed below are representative of the knowledge, skill, and/or ability required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience

• High School Diploma or general education degree (GED); 2-3 years prior Medical Industry experience with call center or customer service and/or 12 months-18 month prior exp. as an representative with a minimum performance level of “meets expectations”

Skills

• Language: Ability to read, analyzes, and interprets medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.
• Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
• Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
• Computer: Knowledge of Microsoft Office Applications, Access or other database software.
• Telecommunications: Ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required

• No certifications required

Work Requirements

• Ability to work some evening shifts, weekends, and overtime as needed

Physical Demands

• While performing the duties of this job, the employee performs tasks in a temperature controlled office environment under normal office conditions

Work environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job