Sales Support Representative - Golf

About the Role

Works with outside Sales Representatives to co-manage their territories’ business. Serves as the key internal contact for Reps and customers, executes all requests, and validates embellishment information with cresting operations and external vendors. This role is a training ground for those passionate and driven about the adidas golf business, requiring a strong understanding of the product and sales process. The SSR is expected to be a keen problem solver for issues related to product availability, delivery, order management, and is relentless in pursuing world-class customer satisfaction.

Responsibilities

• Become a key partner to assigned field sales representatives, focusing on delivering every order on-time and in full.
• Assist in achieving sales target goals within assigned territories.
• Work with sales reps and regional managers to ensure a high level of service is provided to all customers.
• Maintain and improve customer relationships.
• Facilitate weekly meetings with assigned sales representatives to review the book of business.
• Process a variety of requests, identify service and sales challenges, and initiate appropriate action to resolve issues.
• Communicate regularly with customer service, sales, operations, distribution centers, customers, and embroidery vendors.
• Utilize effective oral and written communication skills to identify problems and achieve the best solution for all customers, both external and internal.
• Contribute to team and company success through regular, ongoing training programs.
• Ensure 100% on-time, in-full delivery of all time-sensitive orders.
• Support the adidas Golf customer service call center.
• Perform other related duties and assignments as required.

Key Relationships

• Sales
• Distribution Centers (DCx)
• Operations
• Cresting operations
• External embellishment vendors
• Marketing

Requirements

• Golf industry knowledge desired.
• Experience working with SAP is a plus.
• Superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills.
• Ability to work cooperatively and establish positive cross-functional relationships within the organization.
• Knowledge of Microsoft Office Products, particularly Excel, is essential.
• Excellent communication, interpersonal, and influencing skills.
• Active listening skills and customer service orientation.
• Unparalleled organization skills with the ability to conduct several high-priority projects with keen attention to detail.

Qualifications

• Bachelor’s degree in a business-related field preferred; minimum of 2 years of Customer Service or Sales-related work experience required, preferably in a fashion/performance apparel or footwear environment.
• Working knowledge of adidas apparel and embroidery highly desired.
• Mastery of the English language with superior written and verbal communication, interpersonal, and persuasion skills.

Benefits

• Robust and progressive medical, dental, vision, and prescription drug coverage.
• Adoption, surrogacy, and fertility support.
• Short and long-term disability, and basic life and AD&D insurance (supplementable with employee-paid coverage).
• 401k plan and Stock Purchase Plan with employer match.
• Education assistance.
• Generous leave policies, including 12 weeks of paid parental leave.
• Annual bonus based on company performance.
• Prorated flexible time off accrual (.4388 hours per day, increasing with years of service).
• Eleven paid holidays throughout the calendar year and Service Time Off during milestone years.

Pay

The anticipated base pay range for this position is $29.81–$34.61 per hour. Actual salary will be based on experience, qualifications, skills, and competencies.

Schedule

• Hybrid work policy requiring in-office attendance Monday through Thursday, with remote work flexibility on Friday.
• For work requiring high collaboration or in-person presentations, in-office attendance is required even on Friday.

Working location: Carlsbad, CA. Working language: English.