Sales Support Representative - Fire & Fabrication

About the role

Ferguson is seeking Sales Support Representatives to support the Fire & Fabrication customer group. This role involves working with Sales associates to support customer needs, providing personalized customer service, coordinating deliveries, and answering sales calls.

Responsibilities

• Support the Fire & Fabrication customer group by determining the best products and solutions for customer needs.
• Ensure timely quotations and accurate sales orders through personalized customer service.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in fire protection, plumbing, or other trades is a plus.
• Exhibit strong skills for sales, including the ability to upsell.
• Ability to lift up to 50 lbs.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast-paced environment and follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

Ferguson offers a competitive benefit package that includes health, dental, vision, paid time off, life insurance, a 401(k) with a company match, and more. Additional enhancements include mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!

Pay

The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A).