Sales Support Representative

Position Purpose

To obtain the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

Primary Duties And Responsibilities

• Professionally contact physician office staff via phone, fax, and/or e-mail in order to obtain medical documentation
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
• Able to identify and professionally resolve customer service related issues
• Works in conjunction with Sales Ops to identify and support customer service related initiatives as defined by company goals and objectives
• Mets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with sales productivity measurements as communicated by their direct supervisors
• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
• Track daily production and submit daily sales logs to direct supervisor
• Able to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate

Ancillary Duties And Responsibilities

• Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities

• No supervisory responsibilities

Minimum Requirements Or Qualifications (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily)

• Education/Experience: Level 1 - High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience or 6 months-12 months prior experience with LMS, with a performance level of meets expectations
• Skills: Language - Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers. Math - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills. Reasoning - Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors. Computer - Knowledge of Microsoft Office Applications, Access or other database software. Telecommunications - ability to utilize or knowledge of call center telecommunications software