Sales Support Representative

Job Overview

Looking for a role where you can make a real impact on the customer experience? At Infinity by Marvin, we’re redefining window and door replacement with innovative products, a customer-first approach, and a network of trusted local partners. Backed by 100+ years of Marvin craftsmanship, we combine stability with forward-thinking growth.

Highlights of your role

• Be the go-to support for partners with product questions, pricing, quotes, and orders
• Help homeowners navigate product options, service needs, and warranty support
• Work closely with internal teams to solve challenges and keep things moving
• Manage high-volume post-sale inquiries and service cases, primarily via phone
• Use Salesforce/CRM tools to track cases and document interactions
• Collaborate across teams to resolve issues quickly and effectively
• Provide clear updates, follow-up consistently, and ensure timely resolution
• Identify ways to improve processes and enhance the customer experience
• Handle concerns with professionalism, empathy, and a solution-first mindset
• Track key service metrics and help us continuously raise the bar

What You Bring

• 3+ years of customer service experience with a passion for helping people
• Construction or building products knowledge is helpful, but not necessary
• Ability to read architectural drawings (or willingness to learn)
• Strong communication and relationship-building skills
• A customer-first mindset with urgency and problem-solving ability
• Experience with CRM systems (Salesforce preferred)
• Ability to manage multiple priorities in a metrics-driven environment
• Organized, detail-oriented, and collaborative
• A mindset focused on solutions, not roadblocks

Why You’ll Love It Here

Join a team that values your ideas, supports your growth, and recognizes your impact. At Infinity by Marvin, you’re not just supporting sales—you’re shaping the customer experience from start to finish. We invite you to see yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Compensation

$24 - $26 per hour, pay based on experience