Sales Support Representative

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Team Overview

The team supports Sales by servicing larger customers and works closely with Billing, Credentialing, Compliance, and Legal partners. Our customers are FCRA (Fair Credit Reporting Act) - focused resellers, making accuracy, compliance, and responsiveness critical. The team plays a key role in ensuring high quality, compliant service delivery across all engagements.

Role Overview and Core Responsibilities

• Manage various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Handle high-profile, complex customers requiring exceptional service.
• Perform duties associated with customer service and sales support, including general office and administrative efforts, while acting as a liaison between internal departments and external parties.
• Responsible for higher-touch accounts with greater revenue responsibility and product complexity.
• Take on critical processes while maintaining high and consistent quality production standards and act as a mentor to Rep I's.
• Proficiently perform tasks such as responding to inquiries, verifying information, performing basic accounting tasks, and collaborating on annual National Reseller Pricing (NRP) and Special pricing projects.
• Act as a liaison with departments like TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

Required Knowledge and Experiences

• High school diploma required, associate’s degree preferred. Prior professional work experience required: 2+ years’ experience in a service and support role with demonstrated competencies.
• Ability to multitask and work independently in a rapidly changing environment.
• Excellent listening and communication skills with the ability to accurately make independent decisions.
• Analytical; can grasp concepts and retain information.
• Understands credit reporting laws and regulations.

Required Technical Skills

• Proficient with Microsoft Office Products such as Microsoft Word and Excel.
• Proficient with Salesforce and Tableau; a quick study of other platforms.

Preferred Skills

• Strong attention to detail with the ability to maintain focus.
• Converses effectively (verbal and written) seeks and shares information and opinions, explains context, asks follow-up questions, and solicits advice prior to acting.
• Comfortably builds a network of resources within the organization.
• Leverages expertise and network to solve problems, gain knowledge or improve processes and anticipates growing customer needs and expectations to improve service delivery or processes.
• Demonstrates commitment to organizational goals, shares accurate information, drives results, contributes ideas, challenges current thinking, and takes accountability for quality and timeliness of work.

Benefits

• Health benefits including medical, dental, and vision coverage, as well as supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax-advantaged HSA and FSA accounts to make everyday care more affordable.
• Protection benefits such as company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short and long-term disability.
• Family benefits including adoption assistance and fertility planning coverage, caregiver support, Dependent Care FSA, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• Future benefits such as 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Wellness benefits including 24/7 support, professional therapy, coaching, and emotional well-being programs, guided meditation, and resources for physical, mental, social, and financial wellness.

Equal Opportunity Employer

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.

Pay Scale Information

The pay range for this position is $18.22 - $26.44 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, full-time non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development—while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Internal Job Title

Rep II, Sales Support