Sales Support Representative

Responsibilities

• Customer focused with a results-driven mindset.
• Able to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

Requirements

• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
• Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
• Generate high quality, on time, value priced proposals to facilitate order fulfilment.
• Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
• Support 30 day/ quarterly sales forecast and monthly outlook processes.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

Qualifications

• Experience working with traffic systems, customs brokers, and freight forwarders a plus.
• Knowledge of basic US Customs regulations (i.e., NAFTA / USMCA) preferred.
• Knowledge preferred and the ability to assist in the following after training includes: Part Export Classification, Government Approvals, Export by Third Parties, Notice of Problem, Anti-Boycott Documentation and Notification, Identification and Correction of Export Compliance Gaps.
• Industry experience related to pumps/rotating equipment.
• Experience with customer relationship management in the power generation and utility industries.
• Experience in Sales Force.
• Experience in pricing, contract review and ERP administration.
• BS or BA Degree in relevant field and 3-5 years relevant experience.