Sales Support Representative

Essential Duties And Responsibilities

• Serves as back-up to the Contract Specialist.
• Manage the completion of pre-sale documentation requests including but not limited to; onboarding documents, quality assessments, questionnaires, surveys and client portal management, certificates of insurance, and workers compensation certificates.
• Manage contract signatures by organizing signature orders and execution via Docu-sign, verifying signer information, and maintaining accurate records.
• Responsible for Latin America Distributor account support duties such as processing distributor orders effectively and fostering strong distributor relationships that drive revenue growth and market expansion alongside the Latin America Business Development Manager.
• Manages communication of customer issues with relevant departments and ensure all processes are conducted according to approved and governing SOPs.
• Develops strong cross-functional relationships with Sales, IT, Operations, and Finance to effectively collaborate with business stakeholders and represent all business needs.
• Keeps accurate records of customer interactions, transactions, comments and complaints via SFDC and NetSuite.
• Creates Demo Assets in SFDC for product demonstration.
• Supports the client success team including but not limited to; triaging and order processing, call center support, shipping coordination.
• Provides administrative and operational assistance to the sales organization, driving closing sales deals, and maintaining customer relationships.
• Metrics Management of Documentation Requests and First Response Time (FRT) for Instruments, Consumables, Service Contract Approvals and Parts.
• Processes manual RMA submissions.
• Processes credit card payments assigned via Sr. Client Success Representative.

Requirements & Qualifications

• Strong organizational skills and advanced problem-solving skills, extensive product knowledge, and the ability to work independently, while collaborating with other teams and supervisors.
• Bachelor’s degree in business, business administration, or related field or 5+ years related experience and/or training in client-facing roles.
• 5+ years of work experience in similar, comparable or related positions or industries.
• Demonstrated ability to work independently in a fast-paced environment with rapidly changing priorities.
• Highly organized with proven time management and prioritization skills.
• Ability to work independently and with minimal supervision.
• Ability to handle the pressure of meeting tight deadlines.

Physical Demands And Work Environment

• Work location: Fremont, California
• Travel: Up to 10%, mainly to Cytek locations as required. International travel may be required.

Cytek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.