Sales Support Representative - 1st Shift (Hybrid)

About the role

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Responsibilities

• Working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction.
• Capital order entry, scheduling, and order management from conversion to delivery to the customer.
• Responsible for total customer and sales representative satisfaction in order management.
• Provide (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries.
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing).
• Answer incoming Account Manager calls and emails.
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment.
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
• Abide by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems.
• Build relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments.

Requirements

• High school diploma or equivalent
• Two (2) years related work experience
• Depending on customer requirements, employees in sales and field roles that require access to customer accounts may be required to obtain various vaccinations as an essential function of the role.

Skills

• Experience in SAP
• Experience in Salesforce
• Account management experience

Pay

$21.58 - $29.20 USD Hourly

Benefits

• Medical and prescription drug insurance
• Dental insurance
• Vision insurance
• Critical illness insurance
• Accident insurance
• Hospital indemnity insurance
• Personalized healthcare support
• Wellbeing program
• Tobacco cessation program
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance
• Short-term disability insurance

Schedule

1st Shift: Mon – Fri, 8a – 4:30p; Hybrid: In-office Mon - Weds