Sales Support Representative 1

Position Purpose

To obtain the necessary documentation from physicians to substantiate a patient’s need for medical supplies for submission to their insurance.

Primary Duties and Responsibilities

• Professionally contact physician office staff via phone, fax, and/or e-mail in order to obtain medical documentation
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
• Able to identify and professionally resolve customer service related issues
• Works in conjunction with Sales Ops to identify and support customer service related initiatives as defined by company goals and objectives
• Mets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with sales productivity measurements as communicated by their direct supervisors
• Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
• Track daily production and submit daily sales logs to direct supervisor
• Able to work within Special Projects, Progress Notes, and/or Service Tickets Team as business needs may indicate

Ancillary Duties and Responsibilities

• Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity
• Performs other duties and tasks as assigned

Reporting Relationship Responsibilities

No supervisory responsibilities

Minimum Requirements or Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• The requirements listed below are representative of the knowledge, skill, and/or ability required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education/Experience:

• High School Diploma or general education degree (GED)
• One to two years related experience and/or training
• Or equivalent combination of education and experience or 6 months-12 months prior experience with LMS, with a performance level of meets expectations

Skills:

• Language:
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools
• Ability to write internal and external business correspondence
• Ability to effectively present information and respond to questions from management, team members, and/or customers
• Math:
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to apply intermediate math skills
• Reasoning:
• Ability to solve practical problems and deal with a variety of variables
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors
• Computer:
• Knowledge of Microsoft Office Applications, Access or other database software
• Telecommunications:
• Ability to utilize or knowledge of call center telecommunications software
• Licensure or Certifications required:
• No certifications required

Work Requirements

• Ability to work some evening shifts, weekends, and overtime as needed

Physical Demands

• While performing the duties of this job, the employee performs tasks in a temperature controlled office environment under normal office conditions
• The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.

The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.