Sales Support Representative I

Key Responsibilities

• Trains to prepare quotes by interpreting customer line specifications/requirements through RFPs, TDW fitting/services inquiry form, and scope documents and translate these into services and product requirements
• Processes orders with accurate pricing and part numbers in a timely manner
• Trains how to interpret completed Data Questionnaire from Client and identify suitable product &/or services
• Develops understanding of scope of work laid out by customer/OSR and what deliverables need to be inputted into quote
• Learns to develop knowledge of TDW manufacturing and/or services processes, and to communicate that knowledge appropriately
• Aids TDW customers and colleagues in defining which TDW product/group of products &/or services best address the customers’ operational requirements
• Searches appropriate TDW databases (CRM, TDW Product Selector, parts list, OLDs) to try and find a design that may be suitable for the customer’s project
• Learns to develop knowledge, utilize, and enforce techTDW operational procedures, including acceptable Terms and Conditions (both legal and commercial) to customers and Outside sales
• Develops knowledge in pricing and quote preparation, as defined TDW pricing policies and guidelines
• Ensures accuracy of bill-to and ship-to addresses for customers, reviews order for credit terms with Supervisor and submits to TDW Credit depart for approval
• Trains and eventually converts the quote to sales order of existing customers into appropriate systems (CRM, WSGP, AX)
• Trains to make price adjustments as directed
• Keeps Outside Sales Representatives apprised of any and all customer request changes
• Works with client to negotiate shipping terms and methods
• Collaborates with Shipping and/or TMP Production Planning to ensure and confirm proper delivery
• Provides accurate and clear information to Engineering, Production control, and Logistics
• Confirms with Supervisor the customer technology and service requirements have been correctly identified and commits TDW resources to ensure quality execution of service job and customer satisfaction
• Safeguards all correspondence and communication, written and verbal, with customers are professional and accurate
• Communicates with other departments to meet the customers’ delivery requirements
• Enlists other Sales Support Reps to identify appropriate TDW departments and contacts to enable effective coordination and resolution of all customer issues such as change orders, complaints, returns, repairs and literature requests
• Participates in projects, as assigned by the Supervisor or Region Leader
• Learns of all TDW products: obsolete, current, and new product releases
• Learns knowledge of industry design codes and market trends, including competitive advantages
• Trains to facilitate meeting the specific product needs of the customer

Requirements

• Vocational training in business, engineering or pipe trades discipline or the equivalent experience of 5-7 years of technical sales experience required
• 0-2 years of experience in related field