Sales Support Rep Part-Time

50 National Avenue, Unit B, Malvern, PA 19355, United States

About the role

Victra is Verizon's largest premium retailer in the United States. As a part-time Sales Support Representative, you'll deliver world-class service to every guest, every time. You will support the sales process, share product knowledge, and connect guests to what matters most. This role offers endless opportunities for advancement and a supportive team environment.

Responsibilities

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Take the lead on merchandising, store cleanliness, and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring each visit is positive and memorable.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate, creating personal connections to make technology simple and enjoyable.
• Provide product benefits and solution recommendations through exceptional customer service.
• Support a fast-paced store environment by assisting with guest interactions, account reviews, and customer follow-through.

Requirements

• High school diploma or GED.
• One or more years of customer service experience, preferably in a retail or service environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Demonstrated experience communicating with customers to find solutions.
• Legally authorized to work in the United States.
• Ability to lift 10 pounds and stand for long periods of time.

Training

• All Sales Support Representatives must attend and complete a four-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense.
• Various online and computer-based training will be required throughout your employment with Victra.

Benefits

• Paid training.
• 50% off Verizon service.
• VNation Disaster Relief program.
• Referral bonus.
• Career advancement opportunities.
• A comprehensive benefits list (subject to plan terms and conditions).

Pay

$12.00 per hour.

Schedule

Flexible schedule ranging from 8 to 25 hours per week.