Sales Support (Part-Time)

About the Role

As a Sales Support Associate you will support both the back of house and front of house operational functions. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best in class customer service experience.

Responsibilities

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Assist with inventory and stock management.
• Ensure maximization of storage and capacity in all product and supply categories.
• Assist with the investigation and rectification of inventory discrepancies.
• Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts.
• Work with the sales team to provide exemplary customer service: assist with POS, customer repairs, dry-cleaning, and alterations processes.
• Have proper understanding of BOH/FOH IT systems, including POS transaction.
• Meet store and metric goals.
• Ensure brand mission is brought to life and introduced to everyone that walks into our store.
• Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed.
• Maintain a knowledge and understanding of all policies and procedures.
• Consistently act within the core values of rag & bone.
• Identify opportunities to support the team in delivering best in class customer service.
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere.

Qualifications

• The Customer Rules — Prior work experience in a retail stock, logistics, and/or customer service.
• Be a Good Human — Be original, be authentic.
• Have No Fear — Innovate, solve problems.
• Own Every Decision — Work together, get results.
• Quality Matters — Be disciplined, be competitive.
• Make S**t Happen.

Requirements

The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability must be provided.

Benefits

• Clothing Allowance
• Generous Employee Discount